About this role:

　　Wells Fargo is seeking a Business Execution Consultant in Fraud and Claims Management. The consultant will improve employee and customer experience by identifying key pain points and inefficiencies within Detection Operations processes and leverage LEAN/Agile approach to optimize processes, reduce expense, reduce risk, and improve customer satisfaction. Support Corrective Action, Procedure Support, and Process Optimization from design to implementation. Learn more about our career areas and lines of business at wellsfargojobs.com .

　　In this role, you will:Identify opportunities for process enhancement by conducting analysis of key inputs: Complaints, NPS, Loudspeaker, Call ListeningPartner with business enhancing processes from design through implementationConduct root cause analysis, process mapping, data gathering, problem solvingDevelop implementation strategy, develop employee communication and draft procedures supporting changeSupport legal and regulatory compliance of proceduresSupport implementation of technology enhancements; ensure employee readiness of change (procedures, communication)Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectivesIdentify opportunities for process improvement by conducting root cause testing of all compliance and business metricsDetermine areas of strength or Business Execution opportunity within defined scope of workReview and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectationsUtilize independent judgment to guide moderate risk deliverablesPresent recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the businessExercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of businessCollaborate and consult with leaders and executive managementProvide work direction to less experienced Strategy and Execution staffRequired Qualifications, US:

　　2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:Fraud and Claims subject matter expertiseExperience in leading or participating in projects/initiatives with moderate to high-risk complexity and scope to successful implementationAbility to identify and evaluate trends, isolate root cause, and provide swift/thorough resolutionStrong analytical skills with high attention to detail and accuracyExperience with Agile methodologyExperience in technical writing of processes and proceduresExcellent verbal, written, and interpersonal communication skillsAbility to create and deliver dynamic presentationsAbility to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are importantDemonstrated ability to bridge between business and business partnersAbility to take initiative and work independently with minimal supervision in a structured environmentStrong organizational, multi-tasking, and prioritizing skillsJob Expectations:This position is not eligible for Visa sponsorshipThis position offers a hybrid work schedulePosting Location:

　　1336 W Alameda Dr, Tempe, AZ 85282

　　7711 Plantation Rd, Roanoke, VA 24019

　　1525 W W T Harris Blvd, Charlotte, NC 28262

　　800 S Jordan Creek Parkway, West Des Moines, IA 50266

　　Posting End Date:

　　30 Dec 2023

　　*Job posting may come down early due to volume of applicants.

　　We Value Diversity

　　At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

　　Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

　　Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

　　Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

　　Applicants with Disabilities

　　To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

　　Drug and Alcohol Policy

　　Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.