Business Development Center - HIC

　　Location: 6030 East Independence Blvd, Charlotte, North Carolina 28212

　　Full Time career opportunities at the Hendrick Business Development Center in Charlotte, NC! Driving an integral role in the customer experience, the Business Development Representative is trained to be responsible for establishing, developing, and maintaining positive business and customer relationships. Automotive experience is NOT required. We're looking for teammates with a passion for customer service and a DRIVE TO WIN.

　　Schedule: Full Time, rotating day/afternoon shifts, business hours Monday through Saturday.

　　Pay Range: $20 per hour and above (based on job performance).

　　Benefits:

　　NO COST Employer Paid Healthcare & Prescription Premium

　　Paid Company Training

　　401(k) Retirement Plan with Company Match

　　Dental, Vision, Life Insurance

　　Paid Time-Off up to 4 weeks Vacation

　　Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)

　　Holiday and Sick Pay

　　Employee Discounts

　　College Scholarship Program

　　NO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well being)

　　Internal Career Advancement Opportunities

　　The Hendrick Advantage- be a part of the largest privately owned auto group in the country!

　　Essential Duties and Responsibilities:

　　Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.

　　Log all customer comments into Dealership Management System.

　　Schedule follow-up contact if no appointment is made in Dealership Management System.

　　Confirm scheduled appointments with future customers.

　　Post scheduled appointments on appointment board in the Business Development Center.

　　Re-schedule “no-show” customer appointments.

　　Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.

　　Maintain and update customer changes in database.

　　Contact current customer base on current marketing incentives.

　　Respond to customer website request (internet inquiries).

　　Contact internet clients via e-mail and phone to schedule a sales or service appointment.

　　Notify necessary departments to inform of appointments set.

　　Forward any customer concerns to the correct department Manager and follow-up.

　　Maintains an organized, clean and safe work area

　　Complies with Company policies and procedures

　　Engages in business development.

　　Establishes, develops and maintains positive business and customer relationships.

　　Continuously improves through feedback.

　　Qualifications:

　　High School Diploma or equivalent.

　　Satisfactory work experience in customer service.

　　Excellent communication and interpersonal skills.

　　Computer literacy and ability to use customer databases.

　　Proficiency with Microsoft Office and other computer software.

　　Flexibility to work rotating shifts, weekends, and holidays as needed.

　　Essential Skills:

　　Customer Service, Sales, Telemarketing, Scheduling, Typing, Reporting, Data Entry, Problem Solving, Time Management, Organization.

　　Ability to work independently and as part of a team.

　　Ability to handle customer inquiries in a professional and efficient manner.

　　Ability to build relationships with customers.

　　Our Core Values:

　　Servant Leadership- Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

　　Teamwork through Trust & Respect- Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

　　Integrity- Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

　　Commitment to Customer Enthusiasm- Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

　　Passion for Winning- Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

　　​Accountability at All Levels- Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

　　Commitment to Continuous Improvement- Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

　　APPLY NOW: For more information please visit www.hendrickcareers.com .

　　This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. #CB

　　Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf.

　　Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made. Our customers are important to us. They’re family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers.

　　The Hendrick name is synonymous with winning, at the dealership and on the race track. We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits. The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do.