Position Overview

　　At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a business Continuity Manager II within PNC's Enterprise Technology & Security organization, you will be based in Cleveland, OH or Pittsburgh, PA.

　　Key Experience Needed for Success:

　　Using a risk-based approach,, define, develop, and manage the Technology and Security Risk and Resilience Risk Management strategy, primarily through the Enterprise Risk Assessment (ERA), to include recommendations to address the risks. Responsible for developing, maintaining, and reporting ERA findings, including financial impact projections, while working with appropriate Risk Management partners to develop risk-based scenarios for exercise and testing activities to validate calculated loss assumptions.

　　Participate in the Operational Resilience maturation by working with 2LOD and tech partners as well as extended Business Resiliency team to understand current program, data elements, and strategy changes and the impact to the organization’s risk appetite and state of readiness.

　　Keep the pulse on changing threat landscape, on the financial / global stage including Financial Industry, third / fourth party partners and other chain suppliers which could impact PNC ability to operate, respond, or recover. In depth experience in research, and analysis of published risk and resiliency expert opinions and survey reports, as well as evolving threat and risk trends is required.

　　Demonstrate experience with ERA continuous improvement with knowledge of key IT, business, , data protection, and change management processes and associated risks and controls within major financial services firms to maintain security and resilience requirements.

　　Must understand Business Continuity (BC), Business Resilience (BR) and Operational Resilience (OR) including key components of BC methodology such as Business Impact Analysis (BIA), Risk Assessment (RA), and trending risk analysis. Issue Management, RCSA, and PRC experience preferred.

　　Must have a high level of understanding IT systems, architectural/infrastructure design, and disaster recovery strategies.

　　The ideal candidate will have exceptional relationship building and management skills to navigate PNC’s stakeholder community and possess the ability to collaborate and communicate with various levels of leadership and peer groups.

　　Job Description

　　Serves as the central point of contact responsible for leading the Business Continuity/Crisis plans for a large business segment or group. Responsible for the successful implementation of the organizations Business Continuity Lifecycle and / or Crisis Planning.

　　Manages a team responsible for the execution of business recovery, crisis management, emergency management, contingency planning and disaster preparedness planning and testing.

　　Provides insight to the vision and direction for business continuity lifecycle planning, including the business impact analysis, risk assessment, recovery planning and recovery testing.

　　Ensures the compliance of each aspect of business continuity. Partners with the business in relationships with audit and government regulators on business continuity issues.

　　Leads a functional area within business continuity/crisis management that drives effective recovery planning and testing of recovery and response capabilities.

　　PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

　　Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

　　Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

　　PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

　　Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.

　　Live the Values - Role models our values with transparency and courage.

　　Enable Change - Takes action to drive change and innovation that will transform our business.

　　Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.

　　Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

　　Competencies

　　Contingency and Disaster Recovery – Knowledge of approaches, practices, tools and techniques for contingency and disaster recovery operations, and the ability to develop and execute contingency and disaster recovery plans.

　　Crisis Management – Knowledge of crisis management concepts and techniques; ability to predict, avert, mitigate, and recover from an event that has or could have a severely negative impact on the business.

　　Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

　　Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

　　Flexibility and Adaptability – Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed.

　　Industry Knowledge – Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply this knowledge appropriately to diverse situations.

　　Work Experience

　　Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

　　Education

　　Bachelors

　　Additional Job Description

　　Benefits

　　PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

　　Disability Accommodations Statement:

　　If an accommodation is required to participate in the application process, please contact us via email at [email protected] . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and select Option 4: Recruiting for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

　　At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

　　Equal Employment Opportunity (EEO):

　　PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

　　California Residents

　　Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC_CCPA_Privacy_Disclosure_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.