Business Consultant - United States

　　The Business Consultant role is responsible for enhancing customer success through the delivery of service solutions that help customers align their talent management strategies with intelligent use of Cornerstone technologies. This role is responsible for leading and support customers through the improvement of their talent management business practices, process re-engineering and the associated application of their Cornerstone investment.

　　The Business Consultant will position themselves as a partner and trusted advisor during customer engagements to build customer relationship, work with customer teams to understand their unique business requirements, and coach customers throughout the development and implementation of integrated talent management strategies. To be a good fit for this position you will have at least 5 years of customer-facing, system integration and technology experience.

　　In this role you will...

　　Collaborate with internal stakeholders and facilitate discovery session with customers to understand and analyze their strategic talent management requirements, identify primary goals for customer success, set priorities and produce successful business outcomes critical to the long-term engagement, satisfaction and retention of our customersManage extensive portfolio of complex consulting projects and maintain comprehensive records using automated project tracking systemsConsult with customers on talent management priorities and their connections to business objectives and provide strategy recommendations through formal deliverables to drive end-user adoptionCoach customers to make informed decisions on software design, feature/function implementation and configuration based on factors such as organizational needs, expectations, preferences and environmentGuide and advise the customer in terms of best practice operational processes and system usage practicesUncover business challenges, potential obstacles and offer solutions proactively to remove barriers to customer successCollaborate within and across internal stakeholders to resolve product or service issues that may arise, ensuring a well-rounded customer success experienceIntroduce and enable our customers to the Cornerstone Experience EcosystemDocument completed implementation business outcomes while assisting customers in developing a success strategy for post launchContributes knowledge and expertise to Consulting practice and Product Support knowledge base, provides recommendation for program improvement and assists in execution of program improvementsMentor and support fellow Cornerstars and Partner resources in one-to-one engagements and within cross-functional initiativesDrive continuous feedback loop with customers, partners and internal stakeholders

　　You've Got What It Takes If You Have...

　　Bachelor's degree or related experience and/or training5+ years of experience in professional services with demonstrated consulting skills in an enterprise-class customer SaaS environmentDemonstrated experience and knowledge with talent management or human resources consulting5+ years' experience in enterprise-wide learning, talent and performance management field including understanding of industry standards and best practicesExperience driving change, user adoption and communication planningAbility to identify trends and interrelationships between data and information, and effectively reason through complex challengesAbility to work in a diverse, fast paced environment while collaborating across functional and geographical teamsDemonstrated ability to build and maintain service-oriented relationships remotely and across customers and internal stakeholders Ability to multi-task and manage multiple projects, tasks and customer priorities simultaneouslyTravel is up to 10% for this role