Date Posted:

　　2023-12-13

　　Country:

　　United States of America

　　Location:

　　HSK02: Kidde Aerospace 4200 Airport Drive,NW, Wilson, NC, 27896 USA

　　Position Role Type:

　　Onsite

　　This position is an entry-level position in Customer Service who responds to customer calls, documents procedures, collects data, and provides information to customers to resolve issues. Escalates complex issues to more experienced staff or management.Primary Responsibilities:

　　Confers with customers that contact the organization by telephone or electronically to provide information about organization products or services, discuss customer accounts, and obtain or address customer complaints.Responds to call or emails to customers to provide follow-up on inquiries.Generates documentation and solves customer issues/requests/complaints in accordance with procedures, and when required, redirects queries to appropriate department or personnel.Provides references to customers to publications of materials and secondary sources of information.Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in training and improvements in customer services.Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.May promote products/services to ensure business targets are met.May provide after-sales support for client contracts to ensure customers satisfactions are met.Performs duties related to overall customer service.Provides support to sales team with regard to customer concerns.Coordinates with sales reps to identify inside sales opportunities.Serves as customer interface on product status and delivery.May manage or work in call center for customer support.Maintains knowledge of UTC organization and products to provide the appropriate information and support to customers.Consistently documents customer service needs to identify patterns and maintain quality.Qualifications/Experience Needed:

　　Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field or in absence of a degree, 6 years of relevant experience.Customer interfacing experience required.Preferred Qualifications:

　　SAP experience preferred.Prior aerospace industry experience preferred.Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.Our Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world. That means we're helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports and military personnel connected and informed. And we're providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.#reempowerprogram

　　This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.Minimum Program Qualifications:

　　Be on a career break of one or more year at time of applicationHave prior experience in functional area of interestHave interest in returning in either a full-time or part-time positionDiversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.WE ARE REDEFINING AEROSPACE.* Please ensure the role type (defined below) is appropriate for your needs before applying to this role.Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings.Some of our competitive benefits package includes:

　　Medical, dental, and vision insuranceThree weeks of vacation for newly hired employeesGenerous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy optionTuition reimbursement programStudent Loan Repayment ProgramLife insurance and disability coverageOptional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protectionBirth, adoption, parental leave benefitsOvia Health, fertility, and family planningAdoption AssistanceAutism BenefitEmployee Assistance Plan, including up to 10 free counseling sessionsHealthy You Incentives, wellness rewards programDoctor on Demand, virtual doctor visitsBright Horizons, child and elder care servicesTeladoc Medical Experts, second opinion programAnd more!At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.Apply now and be part of the team that's redefining aerospace, every day.RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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