Business Change Manager

　　Company

　　HSB

　　Location

　　Manchester, United Kingdom

　　Role: Business Change Manager (Operations)

　　Location: Manchester

　　Permanent

　　Job Purpose:

　　Reporting to the Head of Operational Strategy & Oversight this role is vital in ensuring that organisational changes are implemented smoothly and effectively, minimising disruption and maximising the chances of success. Their ability to engage stakeholders, address resistance, and communicate the benefits of change is instrumental in achieving the desired outcomes of change initiatives. The position will have line management responsibility of a change lead. Outputs from the role should deliver strong customer outcomes to support HSB’s growth ambitions.

　　Key Responsibilities:

　　Deliver Change: Execute the change plan and oversee the actual implementation of the proposed changes.

　　Change Strategy Development: Work with senior leadership to develop a clear and comprehensive change strategy that aligns with the organisation's goals and objectives.

　　Change Impact Assessment: Assess the potential impact of the proposed changes on various aspects of the business, including processes, people, technology, and culture.

　　Stakeholder Analysis: Identify and analyse stakeholders who will be affected by the changes, and develop tailored communication and engagement plans for different stakeholder groups.

　　Communication Planning: Develop a detailed communication plan that includes key messages, channels, and timing to keep stakeholders informed and engaged throughout the change process.

　　Change Champion Identification: Identify and empower change champions or advocates within the organization who can support and promote the change initiatives.

　　Resistance Management: Develop strategies to address and mitigate resistance to change, including addressing concerns, fears, and misconceptions among employees.

　　Project Integration: Collaborate closely with project managers and cross-functional teams to ensure that change management activities are integrated into project plans.

　　Performance Metrics: Define and track key performance indicators (KPIs) to measure the success and effectiveness of the change initiatives.

　　Feedback Collection: Gather feedback from employees and stakeholders throughout the change process, using surveys, focus groups, and one-on-one conversations.

　　Risk Management: Identify potential risks and challenges related to the change and develop contingency plans to address them.

　　Cultural Alignment: Ensure that the changes align with the organisation's culture and values, and work to preserve or adapt cultural elements as needed.

　　Documentation: Maintain comprehensive documentation of change plans, progress reports, and lessons learned for future reference and improvement.

　　Pre & Post-Implementation Support: Provide ongoing support to employees and teams as they adapt to the changes, addressing any issues or concerns that may arise after implementation.

　　Celebrating Success: Recognise and celebrate milestones and successes achieved through the change initiatives to boost morale and motivation.

　　Continuous Improvement: Continuously evaluate the change management process and seek opportunities for improvement, incorporating feedback and lessons learned into future initiatives.

　　Key Skills & Experience:

　　Essential

　　Ability to deliver in a fast-paced and dynamic environment

　　Experience in effectively managing a range of tasks and priorities, simultaneously

　　Proven track record in excellent negotiation, communication and engagement at multiple levels

　　Strong ability to communicate with technical and non-technical colleagues

　　Ability to engage, challenge and influence stakeholders to achieve productive solutions

　　Ability to grow key internal relationships with Directors, Sales & Development Manager, other Managers, Team Members, Underwriters, the Claims Department, and Externally with a range of contacts and customers.

　　IT literate with Keyboard skills, MS Office suite, MS Teams

　　Have knowledge using Dev Ops or other backlog management tool

　　Qualifications & Educational Requirements:

　　Essential

　　GSCE maths and English (or equivalent)

　　Agile

　　Desirable

　　Post graduate Management Diploma or equivalent experience

　　Project Management or Change Management qualification

　　BSc or BA Honours or equivalent