Selling Partner Insights and Analytics team mission is to build listening mechanisms to gather frictionless SP feedback, generate insights at scale, and enable teams to prioritize and measure improvement opportunities. Selling Partner Insights and Analytics focuses on surfacing SP sentiment data/insights and connecting our stakeholders to actual SP experiences.The Selling Partner Insights and Analytics team performs analyses, creates visualizations and develops automated reporting solutions that inform decisions and inspire change. The Selling Partner Insights and Analytics transforms requirements into insights and deliver reporting that enable our business partners to improve the seller partner experience. This team supports all programs where the data/analysis is needed for program teams, Operations and stakeholders from the broader Selling Partner Support team.Key job responsibilitiesThe Business Analyst role will be focusing on Selling Partner Experience Analytics including customer satisfaction metrics, Amazon associate's performance, Operational metrics and more. This includes metrics measuring new contact channels like Chat and Escalate my Case, but also Global Operation metrics (service level, first touch resolution, average handling time and so on).The successful candidate will have strong business acumen and possess excellent statistical and analytical abilities. They will focus on creating actionable insights and recommendations and not just gathering data. They will have passion for data and analytics, be an independent innovator comfortable with ambiguity. They'll have strong attention to detail, an ability to work in a fast-paced and entrepreneurial environment.The ideal candidate for this role will should be:* Apply advanced analytics and business intelligence skills to extract meaningful insights and learning from large and complicated data sets.* Conduct and present analyses on service usage trends, task prioritization, resource allocation, program effectiveness, product analysis and business impact to different stakeholders including the senior leadership team.* Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will support the needs of the business.* Build various data visualizations to tell the story of business trends, patterns, and outliers through rich visualizations.* Represent team on medium-size analytical projects in own organization and effectively communicate across teams.We are open to hiring candidates to work out of one of the following locations:Seattle, WA, USA- 3+ years of tax, finance or a related analytical field experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders- Experience with Excel- Experience with SQLOur compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,500/year in our lowest geographic market up to $143,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.Amazon is committed to a diverse and inclusiv