Business Analyst

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　　Date:Jan 23, 2024

　　Location: San Juan-Cupey, PR

　　Company: Popular

　　AtPopular,we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

　　Are you ready for a rewarding career?

　　Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

　　Come and join our community!

　　General Description

　　The Business Analyst is responsible for the facilitation and gathering of business/functional requirements and support of fraud systems, services and applications that help drive business decisions and outcomes within the organization. Support strategic initiatives and drive the standardization of process documentation. Identify and implement solutions and processes to increase efficiency and overall productivity within as assigned area of responsibility. This includes the following tasks: conduct assessments of threats and vulnerabilities, new products, and Fraud operations. Based on the assesses of vulnerabilities and severity develops and/or recommends appropriate mitigation countermeasures in operational and non-operational situations. Also, this position has responsibility for incident management processes and is required to perform investigations and develop remediation plans for all the issues detected. Manage the analytics and reporting of the different operational areas in scope. The position could have supervisory tasks.Essential Duties and Responsibilities

　　Partner with cross-functional teams to identify requisite data sources to enhance database, financial, and marketing operations

　　Support A/B/multivariate measurement plans for test and learn optimization including registration and conversion funnels

　　Partner with Finance to maintain and refine operational business models and forecasts

　　Partner with Data Engineering and Product to maintain and refine audience segments and predictive models, including propensity to subscribe or churn models

　　Work within large datasets or a data lake to pull data for advanced analysis across multiple datasets and inputs

　　Maintain, update, and distribute actionable dashboards or reports to ensure data governance and democratization

　　Support data preparation for senior level executive presentations

　　Leverage data visualization tools to curate reporting for cross-functional team

　　Supervisory Responsibilities:

　　This Job has no supervisory responsibilities but in special circumstances may lead the work of others.

　　Education

　　Bachelor’s degree in Industrial Engineering, Business Administration or related fieldExperience

　　At least two years related experience in business analysis or project coordination.

　　Specific Knowledge, Skills and Abilities:

　　Intermediate (Advanced is a plus) in the use of Office 365 Suite, including Word, PowerPoint, Excel and Power BI.

　　Proficient in using Visio and data managing tools such as SAS, Cognos, Power Pivot, among other.

　　Excellent written and verbal communication skills in Spanish and English.

　　Strong technical aptitude, analysis, and problem-solving skills.

　　Team player, comfortable with fast-paced, changing environment and ambiguity.

　　Process development and implementation experience.

　　Ability to define, aggregate and analyze business results for management decision making.

　　Demonstrated ability to take initiative, prioritize work, manage time, and respond effectively to a rapidly changing environment.

　　Process improvement oriented

　　Proficient knowledge on tools and methodologies such as design thinking, customer journey mapping, programming concepts and analytics.

　　Capability to collaborate in effective teams

　　Detail oriented and organized

　　Competencies

　　Accountability

　　Analytical Discipline

　　Business Excellence

　　Change Agent

　　Character

　　Collaboration & Teamwork

　　Customer Centric

　　Self Development

　　Additional Requirements

　　The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

　　Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

　　If you have a disability and need assistance with the application process, please contact us [email protected]. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

　　As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

　　If you are a California resident, please click here to learn more about your privacy rights.

　　.Popular is an Equal Opportunity Employer

　　Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com .

　　Connect with us!

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　　Job Segment: Business Process, Management

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