This job was posted by https://idahoworks.gov : For more information,please see: https://idahoworks.gov/jobs/2153463 Who we are:

　　CyberArk (NASDAQ: CYBR) is the global leader in Identity Security.Centered on privileged access management, CyberArk provides the mostcomprehensive security offering for any identity - human or machine -across business applications, distributed workforces, hybrid cloudworkloads and throughout the DevOps lifecycle. The world\'s leadingorganizations trust CyberArk to help secure their most critical assets.To learn more about CyberArk, visit our CyberArk blogs or follow us onTwitter, LinkedIn or Facebook.

　　About this role:

　　CyberArk is seeking an Advanced Customer Escalations Engineer to joinour R&D team. In this role, you will be responsible for handlingcustomer escalations that require deep technical expertise and knowledgeof our distributed systems architecture. You will work closely withinternal engineering teams and customer-facing teams to ensure thatcustomer escalations are resolved quickly and efficiently.

　　What you will do:

　　Investigate and resolve complex customer issues related to ourdistributed systems architectureWork with internal engineering teams to analyze and design solutionsto customer escalationsProvide technical guidance and support to customer-facing teams oncomplex customer casesIdentify and report trends in customer escalations to help improveour products and servicesCollaborate with R&D teams to develop and implement new features andenhancements to our distributed systems architecture.What you need to succeed:

　　Bachelor\'s degree in Computer Science or a related field.Must have C++ experienceStrong experience with troubleshooting and debugging complextechnical issues.Experience with distributed systems architecture, design, andanalysis.Excellent communication and interpersonal skills.Ability to work independently and as part of a team.Experience with CyberArk products and services.Experience with cloud computing platforms (AWS, Azure, GCP).Experience with relational database, particularly MySQL.Experience with authentication methods (Radius, LDAP, RSA SecureID,Smart cards, Tokens).Experience with DevOps and continuous integration/continuousdelivery (CI/CD) practices.CyberArk is an Equal Opportunity/Affirmative Action employer. Allqualified applicants will receive consideration for employment withoutregard to race, color, religion, creed, sex, sexual orientation, genderidentity, national origin, disability, or protected Veteran status.

　　We do not offer visa sponsorship at this time.

　　The salary range for this position is \$85,000 - \$130,000/year, pluscommissions or discretionary bonus, which will be based on theemployee\'s performance. Base pay may also vary considerably dependingon job-related knowledge, skills, and experience. The compensationpackage includes a wide range of medical, dental, vision, financial, andother benefits.

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