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BSMART Access Counselor
BSMART Access Counselor-March 2024
Richmond
Mar 28, 2026
About BSMART Access Counselor

  At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

  Function/General Purpose of Position

  The primary responsibility of the BSMART Counselor is to assist the ER physician and on-call psychiatrist with the assessment and disposition of patients who present with a psychiatric illness in the Emergency Room setting.

  The primary responsibility of the Access Responder is to provide confidential screening via telephone for psychiatric, behavioral and chemical dependency problems to Access center callers, including the person in crisis, a friend or family member, or referring professional. Responsible for managing all aspects of screening, triage, and referral services for the Access center, a 24-hour, seven-day-a-week crisis intervention, assessment, referral and admission service. Employee provides continuity of care by assisting unit in admissions/discharges and overall flow.

  II. Employment Qualifications

  Master’s degree in social work or counseling.

  Licensure as a Clinical Social Worker (LCSW) or Professional Counselor (LPC) preferred.

  Work requires two years of demonstrated experience working with patients who have psychiatric illness, chemical dependency issues, and case management experience.

  Knowledge of abnormal psychology and mental health problems.

  Knowledge of appropriate clinical screening and interventions with patients.

  Ability to effectively interact with persons of widely diverse roles, backgrounds, cultures, and socioeconomic classes, and with those in crisis or who are resistant or negative towards intervention.

  Ability to develop therapeutic relationships with patients and their families,

  Demonstrates a high level of communication, organizational skills, and assessment skills and is able to work independently.

  Demonstrates knowledge of the utilization review process.

  Many of our opportunities reward* your hard work with:

  Comprehensive, affordable medical, dental and vision plans

  Prescription drug coverage

  Flexible spending accounts

  Life insurance w/AD&D

  Employer contributions to retirement savings plan when eligible

  Paid time off

  Educational Assistance

  And much more

  *Benefits offerings vary according to employment status

  All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]

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