The Branch Manager will be accountable for all aspects of performance of the Mount Morris branch operation, including deposit operations, customer service, business development, and management of staff.  This includes, but is not limited to:

　　Manage the deposit operations of a branch office.Ensure that branch office operations are compliant with Association operating policies and procedures and outside regulatory requirements, including all activities that support the BSA.Manage the overall branch office operations to meet the financial service needs of its customers. This includes but is not limited to:Maintain a high level of knowledge of Association services and products.Promote customer service delivery that builds strong and trusting relationships with customers. Engage and communicate with customers regarding products/services, concerns, and inquiries.Ensure that customer needs are addressed appropriately, timely, and effectively.Problem-solve customer complaints and concerns, striving for a positive outcome for the customer and the Association.Manage all employees assigned to the branch office operation in accordance with Association policies and applicable employment laws. This includes, but is not limited to:Interview and make recommendations for hire;Ensure that new hires are properly trained;Assign and direct work flow within the branch office;Schedule and approve time cards;Conduct timely performance evaluations;Counsel and guide employees in work performance issues;Address employee concerns and resolve problems;Implement disciplinary actions in collaboration with Human Resources Manager;Conduct regular team meetings.In collaboration with management, develop and carry out a sound, aggressive, and controlled program of business development and retention to meet profit and growth objectives. Responsible for controlling operational expenses of branch office operation.Responsible for proper security, maintenance, and cleanliness of branch office and the surrounding outside areas, in coordination with management. This includes, but is not limited to:Solicit and accept bids for building maintenance, as needed;Review and approve building maintenance expenses;Ensure internal and external signage is current and accurate;Ensure proper security of branch office and personnel.Ensure that opening and closing procedures for branch office operation are performed according to operating procedures. May delegate to another person within branch operation. Compile management control reports on a timely basis, as assigned by management and in accordance with Association operating policies.Actively participate in community activities that reflect favorably upon the AssociationAttend meetings and seminars as required.Successful candidate will have demonstrated ability to motivate and lead team to meet standards of expectation in the delivery of quality customer service. Previous experience in the deposit and/or lending areas of a financial institution preferred. Salary commensurate with experience.