What you’ll do

　　To safeguard assigned portfolio of multiple business units receivables by; collecting past due balances, resolve customer disputes, enforcing credit policy, monitoring aging and identifying credit worthiness customers to grow Commercial business.

　　Credit & Collections

　　Proactively work with customers to secure payment on outstanding balances. This will include phone calls, emails and formal correspondence to various levels within a customers’ organization as required.

　　Work with the customer to resolve disputes including working with AR Administrators and Billing team to resolve payment application and billing issues

　　Professional communication to customers using email and telephone to notify customer of account details such as past due balances, credit limit changes, and resolving payment reconciliation issues

　　Record customer interactions in Peoplesoft

　　Escalate and work with AR Supervisor and Manager to address customer issues preventing them from making a payment.

　　Perform monthly risk review with Manager to determine at risk accounts and any other issues delaying payment.

　　Work with the AR Supervisor in determining strategy on delinquent accounts, recommendations on payment plans, credit hold, and 3rd party options. Provide communication with internal stakeholders of the decisions.

　　Collaborate with the internal stakeholders, such as the Sales organizations, IT, accounting, and others, to continuously look for opportunities to improve processes, reduce root cause for customer claims, increase customer service levels.

　　Reconciliation of customer accounts and process any required adjustments (i.e. write-off, small adjustment, etc.) in Peoplesoft

　　Promote payment options with focus on EFT and credit card to reduce transit time

　　Customer Service (B2B only)

　　Support 1-800 line for customer service inquiries and actions items from call. I.E. incorrect payment applications, account adjustments, billing errors, disputed invoices and other inquires

　　Proactive communication with store locations on commercial business account transaction procedures

　　What you bring

　　Business degree (preferred) or College diploma in commerce or accounting with a minimum of 3 years related experience in AR collections

　　Strong verbal, analytical and communication skills. Bilingual ( English-French) is mandatory.

　　Strong interpersonal skills and demonstrated commitment to providing superior customer service

　　Highly dependable with great organizational skills in order to meet deadlines

　　Strong analytical, negotiation and problem solving skills

　　Ability to build and maintain strong relationships with internal and external stakeholders

　　Oracle PeopleSoft ERP system knowledge is an asset

　　Proficient knowledge of Microsoft Office specifically intermediate Excel skill level

　　Able to effectively prioritize activities and perform duties with minimal supervision

　　Hybrid

　　At Canadian Tire we work flexibility embracing ‘Hybrid’ whereby individuals utilize a combination of working at a CTC campus and or virtually in service of outcomes. Determined by managers, decisions around work location will be made based on business and team needs and grounded in a desire to support individual well-being and personal needs. Our goal is to empower teams and individuals to make the right decisions for them, and we expect that to look different for everyone.

　　#LI-YX1

　　About Us

　　Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

　　Our Commitment to Diversity, Inclusion and Belonging

　　We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

　　Accommodations

　　We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

　　We are one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast-to-coast. We are connected to communities, big and small, from coast-to-coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer can.

　　We are always on the lookout for curious, creative people who are able to navigate and excel in a rapidly evolving retail environment. If you’re ready to take on new challenges – be it in digital, IT, marketing, data & analytics, merchandising, or one of the many other roles we have – there is a place for you here, so apply today.