Job Description Summary

　　As the Biomedical Technician you will respond to service calls within a hospital or healthcare system. You will evaluate, diagnose, and perform repair and planned maintenance on biomedical equipment, providing service excellence to drive customer satisfaction.

　　At GE HealthCare, our machines, our software, our solutions, our services, and our people make a genuine difference to medical professionals and patients all over the world. That’s because we never lose sight of what HealthCare really needs—the human touch.

　　Job Description

　　Role Summary :

　　Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on complex customer's biomedical equipment. Drives customer satisfaction through Service Excellence. May, as part of their position, function as a Site Leader.

　　Responsibilities :

　　Evaluate complex customer biomedical equipment issues, implement appropriate repairs, perform PM and safety/environmental inspections, and maintain effective customer relations.

　　Lead others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.

　　Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow-up, leading to strong customer relations and customer satisfaction.

　　Effectively communicate and partner with teammates and colleagues.

　　Implement GE/customer facility contract and support customer and business goals/objectives.

　　Lead, instruct, and assist technicians on basic and complex repairs/resolution.

　　Work as a member of local team to provide efficient service delivery to all accounts within the assigned area (includes delegating tasks and performing administrative duties).

　　Proactively reach out to others on team (e.g., provide help, share best practices, mentor others).

　　Share on-call responsibility.

　　Document all repair actions and submit reports/summaries according to schedule.

　　Ensure proper care of spares, tools, and test equipment, and ensure calibration.

　　Maintain approved parts inventory.

　　Manage vendor's service delivery processes in compliance with GE policies, as instructed.

　　Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.

　　May perform role of site leader (e.g., direct activities of fellow BMET's assigned to site, engage in a more interactive customer relationship, interact with customer leadership, participate in a Safety Committee).

　　Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements.

　　Required Qualifications :

　　Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, OR related field and 4+ years of experience servicing medical equipment; OR equivalent military education and 4+ years of experience servicing medical equipment; OR High School Diploma/GED and 6+ years of experience servicing medical equipment.

　　Proficiency in completing electronic documentation using technological tools (e.g., Ipad, Iphone) and familiar with technological programs (e.g., Microsoft Office).

　　Ability to be available after-hours and/or work a rotating on-call schedule, including weekends.

　　Experience developing and maintaining good customer relations at all levels (e.g., nurses, doctors, leadership).

　　Experience interfacing with both internal team members and external customers as part of a solution based service process.

　　Strong communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.

　　Ability to lift/move up to 35lbs

　　We expect all employees to live and breathe our behaviors: to act with humility and build trust, lead with transparency, deliver with focus and drive ownership – always with unyielding integrity.

　　Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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　　Additional Job Description

　　Additional Information

　　Compensation Grade

　　OTHSAL

　　This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE HealthCare will require proof of status prior to employment.

　　GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunities Employer. (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

　　GE HealthCare will only employ those who are legally authorized to work in the United States for this opening.

　　While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

　　Relocation Assistance Provided: No