Description We are offering a contract to hire employment opportunity for a Member Services Representative in Miami, Florida. The successful candidate will join our team and play a crucial role in the telecom industry, managing customer credit applications and records.

Responsibilities:

• Greet and welcome members and visitors in a timely and professional manner.

• Provide prompt, efficient, and accurate service to credit union members.

• Understand and apply policies and procedures to meet regulatory requirements relating to anti-money laundering, Bank Secrecy Act (BSA), Customer Identification Program, and OFAC.

• Alert management to any suspicious activity regarding transactions including forgery, theft, fraud, kiting, and members who appear to be avoiding a CTR (cash transaction reporting).

• Maintain up-to-date knowledge of robbery procedures.

• Answer telephone, disseminate information or resolve questions, and route calls to appropriate individual.

• Open new accounts for new and existing members. Provide members with all necessary information for membership.

• Assist members with account changes and new services.

• Assist members with proper completion of payroll deduction forms.

• Process stop payment requests, incoming/outgoing wires, and check orders and re-orders.

• Use CRM, ERP - Enterprise Resource Planning, Management System, Microsoft Excel, Microsoft Office Suites, About Time, Accounting Functions, Benefit Functions, Claim Administration, Complaint Handling to perform tasks efficiently and effectively. Requirements • Proficiency in CRM and ERP - Enterprise Resource Planning systems

• Experience with Management Systems

• Proficiency in Microsoft Excel and Microsoft Office Suites

• Familiarity with About Time software

• Understanding of Accounting Functions

• Knowledge of Benefit Functions

• Experience in Claim Administration

• Skills in Complaint Handling

• Ability to multitask and prioritize work as needed

• Excellent communication skills

• Strong organizational skills

• Ability to work in a fast-paced environment

• Strong problem-solving skills

• Ability to work independently and as part of a team

• Excellent customer service skills.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use .