Kelly's customer has been providing quality automotive financing services to dealers and customers since 1962. We are looking for Bilingual (French/English) candidates who are interested in participating in the developmental foundation to becoming a Dealer Service Analyst (DSA) through work assignments in Account Maintenance and Funding.

　　If you are a bright, enthusiastic, team-oriented individual who fully understands modern business principles and quality-conscious consumers and are looking to work in a fast paced, innovative, and people oriented environment, then this position is for you.

　　NOTE: Although this is a remote Bilingual (French/English) Dealer Services Analyst position - there is a requirement to attend the training in person, located in Oakville, Ontario (minimum of 5 weeks). In order to be eligible for this position you must reside in the GTA.

　　RESPONSIBILITIES:

　　Understand and practice business unit financing plans, programs, and procedures.

　　Support internal and external sales as required to complement Business Centre activities.

　　Support a culture which ensures a sales mindset is maintained in the Business Centre.

　　Perform daily responsibilities to ensure high levels of dealer and customer satisfaction. Support Dealer Satisfaction Index (DSI) and Customer Satisfaction Index (CSI) initiatives.

　　Demonstrate qualities reflective of the Company's value proposition to its customers and dealers.

　　Support diversity initiatives by understanding, respecting, and valuing the differences that define employees as unique individuals.

　　Loan adjudication related tasks include, but are not limited to, the following:

　　Analyze and decision consumer and commercial credit applications within applicable credit approval limits.

　　Adhere to purchase approval limits and investigation guidelines at all times.

　　Contact dealers to review discrepant contracts for corrective action.

　　Participate actively in department calibration sessions.

　　Maintain a consistent purchase policy based on customer qualifications and past liquidation experience.

　　Develop and maintain strong business relationships with dealership personnel.

　　Oversee credit investigations and perform investigations as required; provide training and feedback to Investigators as needed.

　　Learn and support other Company functions when and where necessary – examples may include Account Maintenance, Collections, and Loss Prevention.

　　Maintain a continuous growth mindset in the spirit of personal and professional development

　　REQUIREMENTS:

　　University Degree is preferred.

　　Bilingual (French/English) required.

　　Excellent oral and written communication skills.

　　Financial analysis experience; risk management, collections, and/or credit decisioning; and basic understanding of credit.

　　Strong negotiation and relationship building skills.

　　Excellent analytical skills, attention to detail, and ability to thrive in a high-paced, performance-driven environment.

　　Strong organizational skills with the ability to perform multiple tasks.

　　Proficient PC skills (i.e. Word, Excel, PowerPoint, Outlook).

　　Must be available to work a flexible schedule, including Monday to Friday evenings (up to 10:00 pm EST), some holidays, and some Saturdays (up to 8:00 pm EST).

　　The DSA position is fast-paced, and credit application volumes can significantly fluctuate day to day. The ability to quickly turnaround credit decisions is an important component of the DSA position with most credit evaluations completed within 4-5 minutes. DSAs typically evaluate 50-60 credit applications and handle 25-30 phone calls from varying dealership employees per day. Decisiveness and the ability to quickly decipher information are key required skills.

　　PERKS:

　　All employees receive comprehensive, ongoing, and relevant job specific training.

　　Salary ranges from $58,400 - $63,870, depending on experience.

　　Variable Incentive Plan offers quarterly pay-for-performance bonuses.

　　Comprehensive health care benefits cover employees and their dependents.

　　Pension and retirement benefits.

　　Company contributions enhance employees' participation in the Savings and Stock Investment Program and our Tuition Refund Plan.

　　Excellent opportunity for professional growth.

　　As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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　　About Kelly

　　Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

　　Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.