Description:

　　In this position, the Customer Service Representative will interact and respond to inquiries via telephone, email, and/or our Freshdesk ticketing system. They will be responsible for maintaining a high level of professionalism with customers and work to establish a positive rapport with every caller. They should be ambitious, results-driven, and goal-oriented. In this position they wont be taking an incredible high volume amount of call, but need to be able to provide exceptional service over the phone.

　　Responsibilities:

　　• Answering incoming calls and inquiries from customers to resolve questions and concerns

　　• Gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts

　　• Meeting individual customer service call volume and quality expectations

　　• Answer general support inquiries pertaining to missing statements, unknown fees, and other general questions

　　• Transfer customers to appropriate departments if needed in order to solve their inquiry

　　• Responding to client inquiries through phone, e-mail and our ticketing system

　　Additional Skills & Qualifications:

　　· Prior experience/knowledge within the banking, financial and/or payment processing industry

　　· Minimum of 2 years of call center experience is preferred

　　· Excellent written and verbal communication abilities and interpersonal skills

　　· Exemplary customer service skills

　　· Ability to handle demanding customers with patience and professionalism

　　· Able to thrive in a fast-paced environment

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.