bilingual call center agent (not remote).

　　tampa , florida

　　posted 3 days ago

　　job details

　　summary

　　$18.99 - $19 per hour

　　temporary

　　high school

　　category office and administrative support occupations

　　referenceAB_4451223

　　job details

　　Attention Tampa residents! A busy call center in the Temple Terrace area is now accepting applications for a call center class starting 1/29 or 1/31! Openings for Spanish speaking agents available now... English speaking only positions MAY be available in the future. * Must have 1 year of call center experience to qualify* Job Title: Customer Service Representative (Onsite Tampa, FL 33637) Duration: Temp to Hire Opportunity based on performance Hours: Must available for any 8 hour shift between 11:00AM-9:00PM Monday-Friday. *Please let me know if you have open availability between these hours or can only work certain hours. We try to accommodate schedule requests but are not always able to. Position Summary: Class Action business operates a call center to handle potential claimant inquiries and claims. The incumbent for this position is responsible for answering inbound and outbound calls, processing email, chat and callback interaction Requirements: · Good verbal and written communication skills · Dependable and able to adhere to schedule · Effective problem solving skills · Effective listening skills · Customer service orientation · Attention to detail · Ability to work effectively in a high volume/stressful environment. · Ability to sit at a workstation for long periods of time *MUST BE WILLING TO TAKE A 7 YEAR BACKGROUND CHECK AND PROVIDE TWO [2] FORMS OF VALID, UNEXPIRED ID.

　　salary: $18.99 - $19 per hour

　　shift: First

　　work hours: 11:30 AM - 8 PM

　　education: High School

　　Responsibilities

　　Professionally answer calls and address caller inquiries as needed.

　　· Route calls as needed to appropriate resources.

　　· Perform research using available resources as needed to provide required information to callers.

　　· Identify and escalate more complex issues to the research team

　　· Complete necessary administrative work as needed and complete call logs accurately

　　· Other projects as assigned by the supervisor.

　　Skills

　　Active Listening (1 year of experience is required)

　　Telephone Etiquette

　　Call Center Experience (1 year of experience is required)

　　Basic Computer Skills (3 years of experience is required)

　　Qualifications

　　Years of experience: 1 year

　　Experience level: Experienced

　　Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

　　Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

　　At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

　　Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

　　Applications accepted on ongoing basis until filled.

　　get in touch

　　we are here to help you with your questions.

　　NU

　　natalie umstead

　　+1 314 288 2135 (tel:+1 314 288 2135)

　　[email protected]