Location

　　Grove Park Inn

　　The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

　　Omni Grove Park Inn’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn may be your perfect match.

　　Job Description

　　To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.

　　Responsibilities

　　Use friendly and appropriate expressions when engaging guests

　　Be fully acquainted with the different points of interest

　　Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests

　　Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms

　　Ensure that the public areas, bell closet are maintained, clean and tidy

　　Follow-up with guest complaints to ensure that any problems are resolved

　　Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area

　　Utilize bell carts effectively and with caution

　　Ensure the floor is covered 100% of the time, including the Front Desk

　　Direct guests to the Front Desk or meeting rooms

　　Call taxis and/or shuttle for guests as needed

　　Assist, retrieve and load luggage for guests

　　Notify the Front Desk and Guest Services of VIP arrivals whenever possible

　　Engage in conversation with as many guests as possible

　　Attend all designated staff meetings and training sessions

　　Complete all tasks assigned by manager

　　Aid guests in locating other areas of the hotel (walk them to destination if possible)

　　Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets

　　Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications

　　Qualifications

　　Excellent customer service skills

　　Must have strong communication, presentation, training and organizational skills

　　Maintain a professional business appearance, attitude and performance

　　Must be able to work a flexible schedule including weekends and holidays

　　Candidates must be able to speak fluent English

　　Must be able to lifr 100+lbs

　　Must be able to stand 8+ hours

　　Job LocationsUS-NC-Asheville

　　Posted Date3 days ago(1/23/2024 5:44 PM)

　　Requisition ID 2024-104220

　　of Openings 2Category (Portal Searching) Front Office Operations