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　　Business Development Center (BDC) | Internet Sales Representatives

　　Along with department team members, this role responds to all internet leads, confirms sales appointments and performs long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls).

　　BDC Representatives strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.

　　BDC Reps report directly to the Internet Sales Director.

　　Responsibilities

　　Create, maintain and measure the internet and business development processes (for both sales and service)

　　Manage a group of customer service representatives in a call center environment

　　Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators

　　Cultivate engaged, intelligent, and consistent staff

　　Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet

　　Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)

　　Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earned

　　Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity

　　We Offer.

　　Paid training

　　bonuses

　　Health, dental, vision, life, disability insurance

　　Employee purchase program

　　Equal Employment Opportunity

　　Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Maplecrest Ford Lincoln will be based on merit, qualifications and abilities.

　　Job Description

　　The statements included in the job description are intended to outline the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed

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