Job Description

　　A local building automation and security systems client of ours is looking for a Technical Support Specialist to join their team. The TSS is a hands-on position, responsible for troubleshooting hardware and software problems, diagnosing network issues, and providing timely solutions. In addition, the TSS provides Guidance and Technical Support to the BAS Service Engineers, Technicians and Customers. This position requires a motivated person that is detail oriented and enjoys working in a team environment.

　　 - Communicate directly with customers and team members via phone, email, screen share, etc. to troubleshoot and resolve technical issues.

　　 - Determine next actions and seek clarity on vague or ambiguous reports from customers.

　　 -Research, identify, develop and recommend corrective measures to address technical issues identified in the field or in-house.

　　 - Help customers maintain the reliability and performance of their systems and address any potential technical problems utilizing fault diagnostics & detection (FDD) platforms and traditional methods.

　　 - Assist Field Engineers with site-specific difficulties during new site commissioning as well as system extensions.

　　 - Assist sales by providing technical recommendations for sales leads and proposals for retrofits, upgrades and or enhancements to existing equipment.

　　 - Responsible for assisting the team with after-hours emergency customer issues when they arise. This is a shared responsibility.

　　 - Conduct extensive self-study (reading, research and practice) to improve and maintain technical proficiency in company's product lines. Completes certifications as required by the company.

　　 - Beyond the essentials, this role extends to various tasks and special projects.

　　Skills and Requirements

　　Understand complex control systems including diagnosing and troubleshooting networking and integration.

　　Ability to troubleshoot, diagnose and repair and/or replace control components and controls systems. Also, the ability to troubleshoot mechanical, HVAC and electrical issues as related to BAS Control Systems operation.

　　Extensive knowledge of a variety of electronic or digital controls systems. Andover / Schneider Electric preferred.

　　Customer management skills; ability to manage customer relationships, perceptions and expectations.

　　Ability to deal diplomatically and communicate effectively (verbally and written) with internal and external customers.

　　Ability to work without direct supervision.

　　Positive attitude, enthusiastic, self-motivated and customer focused.

　　Problem-solving and critical thinking skills to provide innovative solutions.

　　Ability to work with people with a wide range of technical backgrounds, including senior professional engineers, electricians, IT engineers and personnel, account managers, and sales.

　　People-person and team player, enjoying the cross-functional interaction required for this position. null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].