Barranquilla - Customer Service Agent

　　Req ID#: 380245

　　Remote, Any Location, CO

　　Job Description:

　　About Us

　　Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

　　We are looking for a bilingual (Spanish & English) representative to deliver world-class customer support and build customer satisfaction

　　Job Summary

　　Answer incoming calls from customer service lines. We have a different options for you in terms of schedules and bonuses! Do not hesitate to apply!

　　Primary Job Responsibilities

　　Ability to use tools and resources to support customers.

　　Successfully complete and approve training and quality requirements (learning measures, coaching tools, call simulations, etc.)

　　Answer incoming phone calls from customer service lines.

　　Provide a high level of professional and competent service assistance.

　　Effectively communicates resolution to customer issues, summarize ideas and provide concise answers.

　　Create a positive impression of the brand whenever interacting with customers.

　　Ensure that all issues are processed correctly and in a timely manner.

　　Complete commitments expectations set with the customer.

　　Job Segment: Customer Service