The Unemployment Insurance (UI) Contributions Unit at the Department of Workforce Services is seeking a skilled and motivated individual to fill the Bankruptcy & Prosecution Specialist/Unemployment Benefit Overpayment Collector position.Principal DutiesThis position performs the following tasks:

　　Working with claimants and employers regarding bankruptcy.Working with employers,claimants,and attorneys preparing legal notices and correspondences.Meeting with creditors and representing DWS in hearings.Working with the DWS attorneys to determine appropriate action in response to all incoming information.Collecting overpayments.Making out-bound collection phone calls and taking credit call payments from claimants calling in answering in-bound collection phone calls.Making payment arrangements of over-payments.Pursuing legal action to collect debt.Answering questions and providing information to callers.Researching cases and entering data in the collection computer system.Explaining and applying agency policy and procedures,business practices,federal or state laws and regulations.The Ideal CandidateThe ideal candidate for this position is someone who has:

　　Knowledge of both Employer Collections and Benefit Overpayment collections policies and procedures.Knowledge of CATS-both employer collections and benefit overpayment screens.Knowledge of CUBS screens.Availability to go to court when necessary and comfortable working with the legal department,creditors,and attorneys.General knowledge of bankruptcy,legal procedures and understanding of charge offs.Successful collections experience.A positive history of communicating professionally with internal and external customers.Experience collecting taxes,overpayments,and delinquent data.Experience entering data.A self-starter and a finisher mindset. Excellent organization skills.Effective interpersonal and communication skills with the ability to maintain a professional demeanor during challenging customer interactions. Experience in collection law,rules,regulations,and methods.Understanding of UI benefits (especially eligibility and overpayment creation).Preferences

　　Preference may be given to applicants that speak Spanish fluently.This position is currently a hybrid of both in-office and remote work days. Please note,a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason.