Banking Ops Specialist III

The Banking Operations Specialist III job coordinates the day-to-day operations of consumer and commercial banking. This job performs administrative/transactional processes including answering referral calls, verifying daily proofs and processing payments, and escalates complex issues to the appropriate manager. This job also provides assistance and training to junior employees and faces non-routine problems and customer questions on a daily basis. Working under limited supervision, this job supports other banking professionals to ensure that critical tasks are completed on time, and implements new ways to streamline processes or improve efficiency within their department.

Key Responsibilities and Duties

Answers primarily referral calls and provides information to prospective customers.

Verifies that daily proofs and reconciliations are compliant with corporate accounting and control policies.

Confirms accuracy of payments, tickets and online entries.

Resolves customer, branch or bank inquiries that are considered non-routine.

Uses advanced knowledge and considers multiple resources and records when investigating non-routine customer inquiries.

Verifies transactions and balances general ledger accounts.

Ensures work is properly safeguarded and controlled in accordance with banking policies and procedures.

Provides assistance and training to lower level employees.

Educational Requirements

High School PreferredWork Experience

No Experience Required; 2+ Years PreferredPhysical Requirements

Physical Requirements: Sedentary WorkCareer Level

3IC

This Banking Operations Specialist III position will be responsible for NRA (nonresident alien) account servicing and onboarding new customers.

Preferred Qualifications

Previous experience with CIP validation, KYC validation, and W-8

NRA (Non-resident Alien) Tax knowledge

Detail-oriented with a focus on accuracy and compliance.

Considering candidates in a hybrid or remote work persona within the states listed.

Posting End Date: 1/18/25

Job Seeker Notice

EverBank, N.A. ("EverBank") is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.

EverBank's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.

VEVRAA Federal Contractor

Member FDIC

Notice to Job Seekers

Pay Range $21 - $28

EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.

We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.