Backend Software Development Engineer, Enterprise Systems

　　Austin,Texas,United States

　　Software and Services

　　Add a favorite

　　To view your favorites, sign in with your Apple ID.

　　Sign In

　　Don’t have an Apple ID?

　　Create one now

　　Forgot your Apple ID or password?

　　Submit Resume Backend Software Development Engineer, Enterprise Systems

　　Back to search results

　　Summary

　　Posted:Jan 24, 2024

　　Role Number: 200532983

　　Imagine what you can do here at Apple! Apple is a place where extraordinary people gather to do their lives’ best work. We believe hard work, creativity, and innovations fuel the ultimate customer experience. Each customer engagement is an opportunity to delight, engage, and inspire – and by focusing on the smallest of details, we can make big impacts on our customers. The Contact Technologies team at Apple is responsible for developing industry-first applications, frameworks, and platforms, that enable customer engagement through different channels and provide a world-class customer experience. If you are a motivated critical problem solver with a sharp eye for detail, who can instrument, analyze, and identify bottlenecks in current processes and come up with innovative solutions to address these, then we would love to meet you. Come, join us to do the best work of your life with a talented group of people. Bring your passion and dedication to the job and there’s no telling what you could accomplish!

　　Key Qualifications

　　Exceptional software engineering background with an outstanding body of work demonstrating experience in software development, solution architecture, and product management

　　8+ years of Industry experience

　　Hands-on experience in architecting, and developing event-based, distributed, highly available systems

　　Deep knowledge of developing and managing enterprise-level technology at a global scale

　　Experienced with Micro-services, CI/CD, Container orchestration

　　Hands-on with one or more cloud platforms and managed services

　　Expertise in Java, Springboot, Kubernetes, Docker, Kafka

　　Experience developing product roadmaps and identifying new use cases to explore.

　　Previous experience with ultra-high available systems (Five 9’s) with graceful degradation characteristics is a big plus

　　Knowledge of machine learning and its fundamentals

　　Knowledge and understanding of contact center technologies is a plus

　　Good technical acumen to gauge the effort estimation for features in a product and work closely with product and project managers to create the product roadmap

　　Excellent communication skills and attention to detail for documenting and reviewing designs

　　Description

　　As a successful member of the team, you will innovate, create, and manage new ideas to enhance the customer experience. Be responsible for building products and working with partners to accomplish roadmaps. Innovation will be key in ensuring all features are optimized for experience and efficiency. You will study bottlenecks in our process and help accelerate product delivery through automation and standardization. This position requires a self-motivated individual with strong technical understanding, problem-solving, and communication skills. We’re looking for someone with the insight and the passion to bring these features to life. You are expected to dive in and take ownership of technology or problem space. You will be the expert and go-to person for your areas of ownership. Effective presentation, oral, and written business communication skills with various audiences and levels Able to build a positive relationship with cross-functional internal organizations Navigate and execute in an environment of ambiguity and lead teams to the successful delivery of solutions Thrive in a cross-functional team on high-profile, critical projects Able to motivate, mentor, and lead geographically distributed teams Maintain focus and prioritize a heavy workload while achieving extraordinary quality

　　Education & Experience

　　BS/BA degree or equivalent technical experience

　　Additional Requirements

　　Apple Footer

　　Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

　　Apple will not discriminate or retaliate against applicants who inquire about,disclose,or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

　　Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco,review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

　　Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

　　Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .