What's The Role

The Sales support Representative is responsible for providing support to all sales channels through the ownership of sales pipeline driving efficiencies to deliver sales fulfilment rates.

Develop, manage and deliver support services to the organization's sales force. Managing sales-related systems databases (e.g., CRM). Sales territory planning. Sales reporting (Sales Commission, Salesforce.com, Back Office Sales Ops)

What You'll Do

Assist in the validation of IDs, Customer accounts for SIMs assigned as well as credit checks.

Process all requests at agreed SLAs made by sales Channels via email, applications received and telephone

Track all request for service to ensure completion of service orders

Ensure compliance with business rules and operating procedures when provisioning and maintaining customer accounts

Verification of new plant for provisioning RFS

Point of escalation for all B2C Sales Channels on application processing issues

Ensure customer orders are properly received, processed and delivered

Co-ordinate the fulfillment with respective teams and liaise with delivery partners to ensure fulfillment is complete

Co-ordinate the fulfilment with service delivery to ensure service is completed for tangible and intangible services

Lead the delivery effort once the customer has purchased

Plan and forecast inventory to ensure that the warehouse always has a sufficient amount of inventory and products to meet customer needs

Compile reports on the volume and nature of processed orders and submit to your manager

Effectively coordinate with customers and providers of transportation and logistics services

Ensuring that leads are valid and translated into sales

Contribute towards revenue or RGU's targets per campaign or promotion

Monitoring and tracking raised orders through to completion

Auditing and optimizing the customer journey

Generate ideas to increase sales and move slow moving inventory in collaboration with BMC and Channel Managers

Knowledge, Skills Experience

Post-secondary school qualification required

Minimum 2 years’ experience in a sales environment

Knowledge of Telecoms Products

Computer literate with working knowledge of Microsoft Word and Excel

Analytical and organisational skills

Training and presentation skills

Good interpersonal skills

Excellent oral and written communication skills

Must be able to manage multiple projects at once in a fast-moving environment

Results oriented and deadline driven

Previous retail or supervisory experience would be an asset

At least one year in a commissioned based environment preferred

Who We Are

We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region

Why Join Us

Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.

#LI-PW1

Knowledge, Skills Experience

Post-secondary school qualification required

Minimum 2 years’ experience in a sales environment

Knowledge of Telecoms Products

Computer literate with working knowledge of Microsoft Word and Excel

Analytical and organisational skills

Training and presentation skills

Good interpersonal skills

Excellent oral and written communication skills

Must be able to manage multiple projects at once in a fast-moving environment

Results oriented and deadline driven

Previous retail or supervisory experience would be an asset

At least one year in a commissioned based environment preferred

Who We Are

We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region

Why Join Us

Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.

#LI-PW1

What You'll Do

Assist in the validation of IDs, Customer accounts for SIMs assigned as well as credit checks.

Process all requests at agreed SLAs made by sales Channels via email, applications received and telephone

Track all request for service to ensure completion of service orders

Ensure compliance with business rules and operating procedures when provisioning and maintaining customer accounts

Verification of new plant for provisioning RFS

Point of escalation for all B2C Sales Channels on application processing issues

Ensure customer orders are properly received, processed and delivered

Co-ordinate the fulfillment with respective teams and liaise with delivery partners to ensure fulfillment is complete

Co-ordinate the fulfilment with service delivery to ensure service is completed for tangible and intangible services

Lead the delivery effort once the customer has purchased

Plan and forecast inventory to ensure that the warehouse always has a sufficient amount of inventory and products to meet customer needs

Compile reports on the volume and nature of processed orders and submit to your manager

Effectively coordinate with customers and providers of transportation and logistics services

Ensuring that leads are valid and translated into sales

Contribute towards revenue or RGU's targets per campaign or promotion

Monitoring and tracking raised orders through to completion

Auditing and optimizing the customer journey

Generate ideas to increase sales and move slow moving inventory in collaboration with BMC and Channel Managers