TL should have the skills needed to manage a team

　　B2B transactional such as:

　　Ability to resolve conflicts within the team,

　　Openness and communicativeness,

　　Organizing your own work and that of your people,

　　Positive attitude,

　　Respect for others and high personal culture,

　　Focus on problem solving,

　　Emotional stability and emotional intelligence,

　　Assertiveness,

　　Empathy

　　Compliance with applicable safety procedures and health and safety rules applicable at the localization

　　Fulfillment of business commands required in connection with the performed function, consistent with competences and skills

　　Active participation in corporate programs: OPR, Gallup and others

　　Participating in the creation and performance of duties in accordance with the procedures applicable in the Customer Service

　　Keeping tools and equipment used in everyday work in perfect condition

　　Ensuring high quality of work

　　Compliance with the Stanley Black & Decker Code of Values ​​and Code of Ethics

　　A B2B transactional Team Leader’s [TL] role is to provide direction, instructions and guidance to individuals or group, who can also be known as a team, for the purpose of achieving goals. A Teamleader serves various roles in the organization. The job of a TL is to get tasks done by using all of the resources available, including other employees or Team members. A Teamleader is responsible for achievement of goals set within given timelines by guiding, supporting and developing skills of their direct reports

　　TL has knowledge of standard procedures required on TL position and on team he/she manages. TL can change different parts of standard approach to serve customer best, but cannot add or delete procedures without DOA approvals.

　　Establishes quality standards consistent with overall quality goals. Impacts key quality goals including customer satisfaction, error rate decrease, continuous improvement, timeliness, accuracy, Efficiency, cost savings and process quality.

　　This position manages a work unit of employees where work planning, scheduling, reporting, monitoring and reviewing work of subordinates is required. The position is responsible for all personnel issues and performance evaluation of subordinates.

　　TL must strive for self-development and their competence.

　　Key Responsabilities

　　Lead the B2B transactional, dedicated to various European regions,

　　Is the first point of escalation for CS related issues for assigned region,

　　Own and improve the B2B transactional processes:

　　Ensure incoming emails are processed within KPI level, based on SOPs as well as best practice,

　　Ensure incoming calls are handled within KPI, based on SOPs as well as best practice.

　　Manage backlogs by spreading workload and diversity

　　Report performance of individuals and team

　　Support and/or participate in migration of business processes from European countries to SSC,

　　Is accountable for B2B transactional operations/targets/KPI’s within the assigned region, such as:

　　Avarage line/Month

　　SL1/2

　　Fulfillment rate

　　Volume

　　Quality,

　　Supporting team members and direct reports by knowledge share and best practice sharing, in case of emergency help them with order entry and call answer,

　　Internal communication with peers as well as external contact with customers and vendors, in CS and B2B transactional related issues,

　　Drive actions to influence high motivation, good working atmosphere and friendly environment,

　　Be active part of recruitment process for his/her team.

　　Monitoruje wyniki i postępy swojego zespołu

　　Motywuje pracowników do osiągania swoich celów oraz rozwoju

　　Monitors the performance and progress of his team

　　Motivates employees to achieve their goals and develop

　　We Don’t Just Build The World, We Build Innovative Technology Too.

　　Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

　　Who We Are

　　We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

　　Global Benefits & Perks

　　You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

　　What You’ll Also Get

　　Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

　　Learning & Development:

　　Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

　　Diverse & Inclusive Culture:

　　We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

　　Purpose-Driven Company:

　　You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

　　For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843.

　　Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!