Description

　　Amazon is a world leader in Web-related technologies and services. Now, with Amazon Web Services (AWS) it is at the forefront of Cloud technologies, helping individuals and businesses take their computing infrastructure and applications into “the Cloud”.

　　AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented engineers located in a number of global locations.

　　We are seeking an Operations Manager with strong operational and technical leadership skills to lead a team of highly technical support engineers. As a member of the AWS Support team, you will interact with the full breadth of AWS services to deliver the best possible customer experience. You will be surrounded by smart people who are passionate about cloud computing and believe that world-class support is critical to customer success.

　　Your team will field technical inquiries from customers who want help using AWS services. You will work directly with AWS engineering teams to ensure that we deliver a high quality, quick resolution customer experience. You will be involved in leading global teams, influencing cross-site collaboration, and forging innovation within your team. In addition, you will drive customer communication during AWS critical events.

　　As Operations Manager, you will do much more than manage the operations team. You will be leading a team that builds automation and services that make operating a massive-scale infrastructure simple and easy, and you will own the end-to-end customer experience and channel the requirements to improve the service performance, scalability and reliability.

　　The ideal candidate will look like this…

　　Enjoy being a really great people manager. Building, motivating and mentoring a world-class support engineering team is the most important part of this role. You should have a proven track record of recruiting and retaining top talent and excel in day-to-day people and performance management tasks.

　　Have an understanding of Linux, networking & other technologies. The ideal candidate will have past experience working with an infrastructure team. You will enjoy keeping your technical skills reasonably current, to the point that you can still contribute to architectural discussions. You regularly take part in deep-dive troubleshooting exercises and drive technical root cause analysis of complex issues.

　　Have strong project & product management experience. The successful candidate will feel comfortable defining project priorities. This will include helping innovate and invent new value-add services layered on top of our existing services. You will need excellent technical project management skills to deliver product roadmap items as well as other cross-team projects. Experience with Agile methodologies is an advantage.

　　Know how to run a tight, lean, efficient operation. The right candidate will want to measure and report everything and be very data driven. He/she will excel at using metrics, monitoring and alarming to measure and improve the operational processes and performance of their team.

　　We are open to hiring candidates to work in Seoul, Korea.

　　About the team

　　About Us

　　Inclusive Team Culture

　　Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

　　Mentorship & Career Growth

　　Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

　　We are open to hiring candidates to work out of one of the following locations:

　　Seoul, KOR

　　Basic Qualifications

　　3 years of experience managing teams in a technical support, engineering or operations environment.

　　Must have a degree (BS/BA) or equivalent work experience. Higher education preferred.

　　Proven track record of delivering results through people, business and operations management.

　　Must have good oral and written communication skills in Korean and English

　　Preferred Qualifications

　　Highly motivated, passionate about people and have experience managing technical and/or engineering teams – need to be hands on.

　　Have a proven record of driving improvement programs in the operations, engineering and support fields.

　　Ability to understand Cloud platforms and technologies and how they operate within a business environment.

　　Understanding of business management and operations.

　　Strong verbal and written communication skills, which will be key in driving customer communication during AWS critical events.

　　Experience with managing IT environments on behalf of customers.

　　The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader will have a track record of achieving that balance

　　Ability to work with flexible work schedules (weekends and/or evenings when required)

　　What if I’m not an expert in all the preferred qualifications listed on the job description? That’s okay. That’s our preferred list, not a required listed. We hire smart people who can dive deep so we’re more interested in the areas that you do know instead of those you haven’t been exposed to yet. Speak to an AWS recruiter and we will be happy to provide you with more information about this role or guide you to the best possible match for your profile and your career interests. 아마존은 구성원의 다양성과 포용적 기업정책 및 조직문화를 만들어 가고 있습니다. 아마존은 공정한 기회를 제공하며, 인종, 국적, 성별, 성별정체성, 성적지향, 나이, 보훈, 장애여부 등 업무수행와 관련없는 다양성을 차별하지 않습니다. 관련하여 도움이 필요하시면 연락바랍니다. #aws-korea-koreasupport-ap#AWSKOREA