As an Avionics Advanced Field Service Engineer and part of the Americas FSE team here at Honeywell, you will provide value to our assigned Business General Aviation (BGA) and/or Airline Customers by driving satisfaction and effortless experience. In this role, you will impact the efficiency, productivity, and safety of our customers' operations by providing exceptional technical support and service.

You will investigate and resolve technical issues primarily serving the BGA and/or Airline Aviation customers. In addition, provide electrical and/or mechanical technical support remotely as a member of our Aerospace Technical Support global network. This could be in the form of telephone, email, onsite visits, and HUB support as needed. You will also develop customer relationships to fully understand and support their technical support needs. You will drive organizational knowledge by capturing and sharing knowledge gained during the issue resolution process.

You will report directly to our Sr Field Service Engineering Manager.

KEY RESPONSIBILITIES

Be the single point of contact/customer focal of assigned BGA and/or Airline Customers for Honeywell electrical and/or mechanical product and system technical issues

The Advanced Field Service Engineer support person shall be knowledgeable on all Honeywell Electrical/Avionics product/systems installed on the various platforms including working knowledge of aircraft components and systems as required by the assignment

Provide remote avionics troubleshooting - Resolve complex technical issues regarding installation, maintenance, troubleshooting, repair, operation, modification, and certification of Honeywell Avionics equipment, such as EGPWS, Flight Management Systems, Autopilot, Displays, Integrated Avionics Systems (Primus EPIC, Primus APEX), Radios, TCAS, Radar, SATCOM, etc

Provide direct troubleshooting assistance to the assigned BGA and/or Airline Customers and responding real-time to customer technical inquiries via phone/email and on-site presence, as necessary

Must have substantial BGA and/or Air Transport and Regional (ATR) experience, and knowledge

Participate with Business Units to provide input regarding the planned effort to develop and deploy the support requirements for the Product, System and Services

Route and escalate technical and business issues within the support organization

Strong time management skills with the ability to manage conflicting priorities.

Exhibit sound independent judgment in assessing priorities, needs, and problem resolution

Manage and document customer communications via SFDC and own case closure

Analyze technical issues and determine corrective action plan

Become prime Honeywell contact with Customer with regards to product reliability and maintainability for in-service aircraft

Provide frequent (daily weekly) updates on customer issues and RAIL to leadership to collaborate across the internal functions and generate solutions to customers

Attend daily customer meetings

Ensure positive Honeywell image

Interact effectively under established MOS

Report imminent Aircraft on Ground (AOG) and significant issues affecting dispatch or by customer request to ATS

Provide on-site field service support by deploying to customer aircraft locations to resolve complex technical issues as required

Build relationships with assigned BGA and/or Airline Customers with periodic visits regularly scheduled calls and face-to-face quarterly visits/meetings at assigned BGA and/or Airline Customers locations

Support ATS (Hub) on network responding to CASES from customers

Strong customer-centric mindset

Provide AOG and on-wing support, both routine and emergency

Ability to proactively evaluate circumstances and drive resolution of issues

Participate in weekly CCT/CBM meetings and quarterly review sessions with the customer

Maintain ownership of technical issue through closure

Participate actively in technical expert teams

Contribute to knowledge management of technical issues for easy re-use

Provide significant collaboration and coaching to peers, based on knowledge and expertise

Participate in project teams: product/technical related, process related, organizational relate

Strong proven experience in avionics and mechanical/aviation/aerospace

You must have previous and considerable experience within the maintenance and troubleshooting of avionic/mechanical products

Previous experience troubleshooting various Honeywell Avionics equipment, such as EGPWS, Flight Management Systems, Autopilot, Displays, Integrated Avionics Systems (Primus EPIC, Primus APEX), Radios, TCAS, Radar, SATCOM, etc

Will be required, on occasion to work off-hours, on weekends, and/or holidays in support of assigned BGA and/or Airline Customer operation

Travel: up to 15% US

New York / Connecticut / Massachusetts / Vermont

The annual base salary range for this position is $81,600 - $101,800. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations

BENEFITS OF WORKING FOR HONEYWELL

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information: https://benefits.honeywell.com/

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

MUST HAVES

7+ years of experience troubleshooting Avionics and/or Mechanical systems on business, commercial, and/or military aircraft

5+ years’ customer facing support experience and/or products

High School Diploma or GED

WE VALUE

Bachelor’s degree in engineering or related technical fields

Business General Aviation and/or Airline experience or knowledge would be desirable

Airframe and Powerplant (AP) license or equivalent desired

Network administrator or working knowledge computer networks

Knowledge of aircraft maintenance and flight operations

Satellite Communications experience; cabin gateways, high speed data terminals, L-Band and KA-Band systems

FCC radio license

Aerospace business acumen

Utilization of Accelerator and tools to streamline work processes

Ability to work independently with little supervision

Ability to think clearly and remain professional under stress induced and time pressure situations

Strong written and verbal communication skills

Microsoft office skills (Excel, Word, PPT, Outlook, Teams)

Saleforce.com (SFDC), NICE InContact, Team Center

Ability to take decisions under pressure, adaptability to change and strong analytical skills

Proven track record in meeting customer commitments and resolving customer concerns in a timely manner

Strong interpersonal skills and ability to form valuable professional relationships

Strong time management skills with the ability to manage conflicting priorities

Exhibits sound independent judgment in assessing priorities, needs, and problem resolution.

Experience in minimizing defects and improving processes using Lean Six Sigma tools

Knowledge Management Systems

Ability to proactively evaluate circumstances and drive resolution of issues

Ability to develop and continuously improve processes

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: https://www.honeywell.com/us/en

THE BUSINESS UNIT

Honeywell Aerospace Technologies (AT) products and services are found on virtually every commercial, defense, and space aircraft in the world. We build aircraft engines, cockpit and cabin electronics, wireless engage systems, mechanical components, and more, and engage many of them via our high-speed Wi-Fi offerings. Our solutions create healthier air travel, more fuel-efficient and better-maintained aircraft, more direct and on-time flight arrivals, safer skies and airports, and more comfortable flights, along with several innovations and services that reflect exciting and emerging new transportation methods such as self-reliant and supersonic flight. Revenues in 2023 for Honeywell Aerospace Technology were $14B, and there are approximately 21,000 employees globally. To learn more, please visit https://aerospace.honeywell.com/

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.