Top Skills' Details

　　• Two (2) to four (4) years’ experience providing front line AV service to users in conference rooms and through cloud services (e.g. Zoom, MS Teams, WebEx, etc.) or equivalent.

　　• CTS and/or other AV industry or technology certification preferred.

　　• Experience administering and managing cloud collaboration technology, primarily Zoom and MS Teams, preferred.

　　• Experience supporting day-to-day meeting and event audio/visual support in a corporate or professional services environment. Law firm experience desirable

　　Description:

　　The Information Technology Department is responsible for the implementation, provision, and support of all information and technology services within the firm. The department is a business services function that supports and contributes to the objectives of the legal practice. All members of the team will embrace the firm’s values in deliver of service including extraordinary client service, excellence, teamwork, commitment and citizenship.

　　As a member of the Global Audio Visual Services team in the Information Technology Department, the AV Systems Analyst (Contractor) is responsible for providing AV service. This involves taking ownership of requests and incidents that have been assigned to the AV Team for the delivery and resolution of service. The role will be based out of and primarily support the Washington DC office, while at times remotely assisting other offices which do not have a dedicated AV Team.

　　Skills:

　　A/V, video conferencing, Cisco

　　Top Skills Details:

　　A/V,video conferencing,Cisco

　　Additional Skills & Qualifications:

　　• Manage meeting requests from initial request acceptance, planning/coordination, scheduling, setup, operating, and striking.

　　• Address incidents that are raised to the AV team and proactively take steps to improve.

　　• Coordinate, schedule, launch, operate/manage and troubleshoot cloud collaboration services (e.g. Zoom, MS Teams, Webex, etc.).

　　• Setup, connect, and manage video conferencing using bridging system such as Cisco CMS/TMS/VQ and audio only conferencing services such as Arkadin.

　　• Administration of cloud collaboration services (e.g. Zoom, MS Teams, Webex) as service owners.

　　• Enter requests, incidents, work performed, etc. into IT ticketing system.

　　• Troubleshooting and resolve AV systems and service faults with escalation in rare instances when required.

　　• Effectively and professionally communicate and coordinate with teammates, attorneys, business services employees, clients, and outside vendors and contractors as required in delivery of AV service.

　　• Support projects such as new buildouts, new AV kit implementation, proof of concepts, testing of potential technology, IT projects that may impact AV systems/services, etc. as needed.

　　• Work closely with various teams and users across the firm in the seamless delivery of AV services such as the Client Host, Conference Center, Conference Services, Event Services, Facilities, IT Infrastructure, and other teams.

　　• Providing lead and/or backup support for firm-wide multi-point video conferences, which may include consulting with attorneys, business services employees, clients, and vendors to determine requirements, and monitoring meetings as required.

　　• Perform all functions related to AV media recording and duplication, including basic AV editing and accurate media labeling.

　　• Maintain a thorough inventory of AV equipment and supplies, and monitoring the repair and replacement of non-working, damaged and/or obsolete equipment to including organizing AV storage space.

　　• Organizing, clean, and keep AV equipment

　　Experience Level:

　　Intermediate Level

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.