University of KentuckyEqual Employment Opportunity/M/F/disability/protected veteran status.Posting Details Posting Details Job TitleAthletic Ticket Operations CoordinatorRequisition NumberRE43590Working TitleAssistant Ticket Operations ManagerDepartment Name12D00:UKAA - Administrative SupportWork LocationLexington KyGrade Level42Salary Range$17.24-27.59/hourType of PositionStaffPosition Time Status Full-TimeRequired EducationBAClick here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related ExperienceNo experience required.Required License/Registration/CertificationNone.Physical RequirementsRequires standing/walking for long periods of time at events, and handling average-weight objects up to 25 lbs.ShiftMonday - Friday 8:00 am - 5:00 pm (40 hrs./wk.); also requires evening and weekend overtime hours.Job SummaryThis position reports to the Assistant Athletics Director for Ticketing and is responsible for coordinating and assisting with day-to-day operations of the ticket office unit. The Assistant Manager will also work cross-functionally on special projects related to customer experience, retention, and revenue generation that are critical to sustaining growth while maintaining a strong operational foundation.Responsibilities will include collaborating on and supporting departmental usage of the new Athletics CRM system (Salesforce) and data warehouse (Central Intelligence). This individual will learn best practices and assist with managing data processes between systems, growing the department’s usage of these tools, and recommending methods to enhance efficiency and generate additional revenue based on data insights. This position will also assist with secondary ticketing partnerships including inventory management and reconciliations.This individual may also serve as the primary or secondary ticket office contact for assigned sports and/or special events. Based on departmental needs, he/she will administer all facets of ticketing and game day operations for these events throughout the year. The ideal candidate will work collaboratively with other ticketing staff members to either manage or assist with various ticket operations functions, including ticket/parking fulfillment, mobile ticket troubleshooting and fan education, support of ticket sales account executives, and coordination of administrative tasks. This position also provides front-line customer support by assisting with daily coverage of the inbound ticket office phone lines and email inboxes.This teammate will have a supervisory role on Football and Men’s Basketball gamedays and may assist with other ticketed events as needed. Position requires the ability to work extended hours, including nights, weekends, and holidays in support of event schedules.IEBC (Internal Employee Being Considered).Skills / Knowledge / Abilities• Passionate, dedicated, and hardworking with excellent written, verbal, and interpersonal communication skills.• Committed to delivering exceptional guest experiences by effectively assessing and responding to customer needs.• Strong organizational skills with the ability to handle multiple tasks and details efficiently, often with numerous interruptions.• Strong computer proficiency, including the ability to navigate and troubleshoot multiple computer systems and mobile platforms.• Experience with Microsoft Office Suite, especially MS Excel.• Demonstrated sense of initiative and the ability to work both independently and as part of a team.• Demonstrated ability to resolve issues and make decisions using appropriate discretion.• Excellent customer service skills and ability to handle high pressure situations.• Ability to establish strong working relationships with departmental employees and achieve objectives in a team environment.• Ability to interact easily with all levels of management and cross-functional teams.• Superior integrity, ownership, and accountability.Does this position have supervisory responsibilities? NoPreferred Education/Experience• One to two years of full-time experience in ticketing or a related field, preferably in college athletics. Full-time internships/Graduate Assistant experiences are applicable, as well as extensive experience in a student assistant role.• Prior experience in a high-volume, fast-paced, detail-oriented environment.• Prior experience with ticketing systems.• Prior experience in customer service, cash-handling procedures, and supervision of part-time staff.• Knowledge of sport ticketing responsibilities, including season ticket renewals, distribution processes, and gameday operations.• Familiar with NCAA and SEC procedures and protocols.Deadline to Apply01/30/2024University Community of InclusionThe University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all - identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national check and/or drug screen.Posting Specific QuestionsRequired fields are indicated with an asterisk ().1. * How many years of experience do you have working with the Ticketmaster Archtics system? * None More than 0, up through 1 year* More than 1 year, up through 3 years * More than 3 years, up through 5 years * More than 5 years 2. * How many years of paid experience do you have working in athletic ticket operations/ticket sales? * None* More than 0, up through 1 year* More than 1 year, up through 2 years * More than 2 years, up through 3 years * More than 3 years 3. * This position requires the flexibility to work nights, weekends, and holidays based on athletic event schedules. Are you able to meet this job requirement? * Yes* No4. * Do you have experience with cash-handling and business procedures related to this position? * Yes* No5. * Describe your customer service philosophy. (Open Ended Question)6. * Describe two examples of your ticketing experience that you feel are most relevant to this position, and why? (Open Ended Question)7. * As part of the Southeastern Conference, candidates considered for staff or coaching positions within UK Athletics are required to disclose any unethical conduct. Please answer the below questions regarding your personal NCAA record. Have you ever been charged with a violation of NCAA 10.1 Unethical Conduct by the NCAA or any NCAA member institution? * Yes* No8. * Have you ever been charged with a NCAA Level I, II or III, secondary or major violation? * Yes* No9. * Are you currently involved in any pending NCAA investigation, charges and/or violations of NCAA legislation? * Yes* No10. * Has the NCAA Committee on Infractions ever issued you show-cause penalty? * Yes* No11. * If you answered yes, to either of the previous two questions, please list all violations in which you’ve been charged or were involved. If you answered no to both of the previous questions please type: N/A (Open Ended Question)12. * I agree to and understand that failure to disclose any NCAA violation or false information regarding my NCAA compliance history will result in removal of my application for consideration. * Yes* No13. * Where did you first see this position advertised other than on UK's online employment system? * Social Media Ad (e.g., Facebook, Twitter, Instagram, LinkedIn)* InsideHigherEd.com* HigherEdJobs.com* Diverseeducation.com (Diverse Issues in Higher Education) * HERCjobs.org (Higher Education Recruitment Consortium)* InsightIntoDiversity.com* Latinosinhighered.com* Indeed.com* Careerbuilder.com* A Colleague, Friend and/or Family Member * UK Job Fair* None of the AboveApplicant DocumentsRequired Documents1. Resume2. Cover LetterOptional Documents Apply Here: https://www.click2apply.net/ZRj4OwC7MNxEZTDzaHbbPkPI235728677