Job Number 24010676

　　Job Category Housekeeping & Laundry

　　Location The Castle Hotel a Luxury Collection Hotel Dalian, No. 600 Binhai West Road, Dalian, Liaoning, China

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Management

　　JOB SUMMARY

　　Assists in the oversight of the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

　　CANDIDATE PROFILE

　　Education and Experience

　　• High school diploma or GED; 1 year experience in the housekeeping or related professional area.

　　OR

　　• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

　　CORE WORK ACTIVITIES

　　Assisting in Managing Housekeeping Operations

　　• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.

　　• Works effectively with the Engineering department on guestroom maintenance needs.

　　• Supervises the property general cleaning schedule.

　　• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

　　• Inventories stock to ensure adequate supplies.

　　• Assists in the supervision of daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.

　　• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.

　　• Supports and supervises an effective inspection program for all guestrooms and public space.

　　• Communicates areas that need attention to staff and follows up to ensure understanding.

　　• Ensures all employees have proper supplies, equipment and uniforms.

　　Managing Departmental Costs

　　• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.

　　• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

　　• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

　　Ensuring Exceptional Customer Service

　　• Responds to and handles guest problems and complaints.

　　• Strives to improve service performance.

　　• Empowers employees to provide excellent customer service.

　　• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

　　Conducting Human Resources Activities

　　• Participates as needed in the investigation of employee accidents.

　　• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.

　　• Ensures employees understand expectations and parameters.

　　• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

　　• Observes service behaviors of employees and provides feedback to individuals.

　　• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

　　• Participates in the employee performance appraisal process, providing feedback as needed.

　　• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

　　• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

　　• Participates in employee progressive discipline procedures.

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

　　From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.