515746BR

　　Title:

　　Associate Team Leader

　　Our Company :

　　At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

　　We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of H&R Block!

　　At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

　　A Typical Day...

　　Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year.

　　Joining us as an Associate Team Leader , you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

　　Job ID:

　　515746BR

　　City:

　　Rochester

　　State:

　　New York

　　It would be even better if you also had... :

　　Experience supervising or managing people

　　History of delivering outstanding customer experiences

　　Perks of the job...

　　At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

　　Medical coverage and well-being programs including mental health support and coaching

　　401k Retirement Savings Plan and Employee Stock Purchase Plan

　　Tax prep benefit - allows eligible associates to receive the same tax preparation as our clients, all with no direct cost to you!

　　Other perks like flexible/remote opportunities that meet your life, collaborative teams and much more!

　　The Community You Will Join:

　　At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

　　What you'll bring to the team... :

　　Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block

　　Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

　　Serve as point of contact for onsite escalated client service concerns

　　Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

　　Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

　　Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

　　Lead daily huddles and communicate essential information to office associates

　　Your Expertise

　　Prior experience working in customer service or similar role

　　Strong organizational skills and ability to plan and manage day-to-day office operations

　　Customer-centric mindset and strong communication skills

　　Computer proficient with the ability to use MS Office

　　Demonstrated ability to work independently with minimal supervision

　　Positive attitude

　　Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs

　　High school diploma / equivalent or higher

　　Posting Title:

　　Associate Team Leader

　　Sponsored Job:

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