Associate Project Manager

　　Req ID: 41343

　　Job Category: Customer Operations/Customer Support

　　Mentor, OH, US, 44060

　　Description:

　　At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

　　Position Summary

　　The Associate Project Manager’s (APM) primary role is to take ownership of the order in either backlog, or logistics management of orders with significant architectural changes or large product upgrades in support of USA and Canadian Healthcare sales. Responsibilities include working in partnership with Account Managers, Regional Sales Managers, District Service Managers, Shared Services Directors, Zone Service Directors and Vice Presidents, to ensure timely execution of project orders. Ensure assigned projects are done accurately, on-time and in adherence to Terms and Conditions of the Contract. Create and follow consistent, repeatable project management procedures and processes. Drive effective project results to gain high Customer satisfaction and profitability.

　　This role can be located in Vernon Hills, IL or Mentor, OH

　　Duties

　　Accountable for overall Customer experience for project orders from quotation through delivery and installation, including post-order evaluation with development and implementation of process improvements

　　Responsible for financial decisions in line with Region Manager authority for expedite and consolidation costs, warehousing and storage charges, and approving free goods orders in support of the project

　　Manages complex capital project orders with significant architectural changes or large product upgrades; responsible for leading multiple projects simultaneously

　　Serves as internal project lead, making business decisions to ensure proper execution of projects; assigns business tasks to responsible supporting functions

　　Collaborates with Sales on large project quotes and bids to secure new business

　　May help prepare quotations, including supporting data analysis; ensures timely, accurate submittal of quotes and bids

　　Takes ownership of project orders by completing and delegating tasks and responsibilities to ensure project deadlines are met

　　Works in collaboration with the Field to ensure timelines are met throughout project

　　Manages tasks among Planning, Sales, Manufacturing, Logistics, and Service, and follows up to ensure deadlines are met and each project comes to a successful completion

　　Validates information on Purchase Orders and resolves outstanding issues

　　Contacts Customer to obtain supporting and/or missing documentation

　　Duties - cont'd

　　Coordinates product shipment from various plant and vendor locations to designated delivery point to meet Customer expectations

　　Communicates all challenges and opportunities presented by Customer to Sales Management

　　Provides feedback and project updates to Business Unit Leaders, Sales Leadership and Customer Operations Management on a scheduled basis

　　Conducts post-project review to provide feedback to team and supporting departments on challenges and opportunities, issue resolution and develops an implementation and execution plan for process improvements

　　Supports the continuous improvement initiatives within the function, including standard work and the root-cause-countermeasure process in support of key performance indicators (KPIs)

　　Works within the department’s Lean tracking tools and provides data as needed for monthly documentation of performance against agreed-upon KPIs

　　Participates in Kaizen events when appropriate and supports the action plans that result from those events

　　10% travel expected to develop Customer relationships and determine Customer requirements for successful project completion

　　Required Experience

　　Bachelor degree in business discipline required, or 8-10 years Sales Support experience

　　2 to 4 years business experience with direct contact with Customers, Vendors and Sales

　　2 years with STERIS preferred

　　2 years Sales Support experience preferred

　　1 to 2 years project management experience

　　Self-starter

　　Skills

　　Strong decision-making skills; understands how decisions impact the Customer and the Company

　　Ability to lead and influence a cross-functional team and operate in a highly complex environment

　　Strong analytical and problem-solving capabilities

　　Must demonstrate a high level of professionalism and integrity

　　Excellent communication skills – written, verbal and presentation

　　Ability to handle multiple demands from many people and prioritize effectively

　　Ability to maintain composure under pressure and demonstrate a “can do” attitude

　　Teamwork

　　STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

　　If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

　　STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

　　The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

　　Req ID: 41343

　　Job Category: Customer Operations/Customer Support

　　Mentor, OH, US, 44060

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