What you’ll do

　　The eComm Fulfillment Order Pick up and Delivery Experience team is an exciting team established to evolve the customer post purchase experience for Canadian Tire and its family of retail banners. Our team's primary Mission is to ensure an easy and fast In-Store Pick Up and Home Delivery Experience for the customer and the store. Our team leads with an agile mindset for high profile portfolios such as Express Delivery.

　　The Associate Manager, eComm Fulfillment Order Delivery Experience will collaborate with Product Manager to provide project management, process analysis and design support to help establish the vision, strategy, and clear roadmap of the eComm Fulfillment program in collaboration with cross functional teams including IT, Ecomm Operations, Digital, Store Operations and Transportation. To be effective, the Associate Manager must have a good understanding of the business, the stores, the external landscape and have an ability to work effectively with the complexities inherent in the related business processes. The Product Management team mandate is to oversee all end-to-end activities of the product development process with execution and delivery of the team’s roadmap.

　　In this role, you will:

　　Define, understand and recommend the business requirements. Participate in working sessions of high-level design.

　　Participate in Dealer meetings to gather requirements and get alignment from the Dealer Working Group on the initiatives.

　　Manage the intake process of initiatives from multiple stakeholders. Set and maintain the backlog management process from beginning to end, from the tracking of the items to prioritization of JIRA stories to following through the development and testing.

　　Serve as the day-to-day contact for squad members on prioritization and clarification of requirements and drive user stories.

　　Clearly communicate issues, ideas and concepts (verbally and written) between business and IT project teams. Advocate for product and maintain good stakeholder communication.

　　Support the Product Manager during all phases of the process. Adhering to a structured Agile product management methodology willing to ‘roll up sleeves,’ working with the squad to move the product forward.

　　Provide and implement recommendations, transition the program ownership to sustaining an organization.

　　Monitor completion of tasks against defined timelines and influence and negotiate for additional resource allocation if required. Lead regular touchpoint meetings and to ensure milestones and deliverables are achieved.

　　Solve problems & escalate issues and risks when appropriate to the eCommerce Product Manager.

　　Develop communications in the forms of program status updates, presentations, and dashboards with cross functional stakeholders, peer level and higher.

　　Manage the roadmap execution with cross functional teams to deliver on the strategic vision to become a market leader in customer experience

　　What you bring

　　Post-secondary education in Engineering, Business or a related field.

　　Possess a sound understanding of process in one or more of the following business areas: Fulfillment, Order Management, Store Operations or eCommerce.

　　Minimum 5 years of relevant business, retail or process experience in a fast-paced environment, with 2+ years of experience managing medium to large, complex projects using a disciplined approach to project management.

　　Working experience in Agile teams using agile methodologies.

　　Possess a fundamental understanding of end-to-end customer experience integration and dependencies.

　　A high level of d emonstrated ability to challenge the status quo through suggesting opportunities to improve ways of working.

　　Ability to deal with ambiguity; demonstrated analytical and problem-solving abilities, providing great insights and recommendations.

　　An excellent communicator, with the ability to engage, influence, inspire partners to drive collaboration and alignment.

　　Highly organized and adept at prioritization - Recognize and keep track of all the moving pieces in projects, adjusting to new information, goals, and conflicting product priorities.

　　Strong attention to detail – drive to the highest of quality standards through keeping a focus on the end consumer and the store.

　　Strong ability to effectively cultivate relationships with key stakeholders of varied levels, and representing a broad range of functions.

　　Demonstrated ability to challenge the status quo through suggesting opportunities to improve ways of working.

　　Strong business writing skills, presentation and facilitation skills.

　　Commitment to achieving results through high personal motivation and strong sense of urgency.

　　Proficient user of standard desktop tools including: Microsoft Word, Excel, Access, PowerPoint and VISIO.

　　Knowledge of Canadian Tire family of companies and/or store environments an asset.

　　Experience with JIRA and Confluence is considered an asset

　　We are looking for individuals who are:

　　Creative and courageous, with the ability to manage in an environment of change and ambiguity to help us take bold, strategic moves in this rapidly evolving retail environment

　　Action oriented, and comfortable taking calculated risks to better serve our customers and business

　　Outcome focused, critical thinkers with the ability to analyze and visualize, to ensure continuous improvement across our entire business

　　Collaborative team players with superior influencing skills, who build relationships easily across various stakeholder groups to move initiatives forward

　　If you’re curious, ready to take on new challenges and open to doing things differently to help us evolve rapidly, then this is the team to join!

　　We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

　　#LI-GS1

　　About Us

　　Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

　　Our Commitment to Diversity, Inclusion and Belonging

　　We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

　　Accommodations

　　We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

　　We are one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast-to-coast. We are connected to communities, big and small, from coast-to-coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer can.

　　We are always on the lookout for curious, creative people who are able to navigate and excel in a rapidly evolving retail environment. If you’re ready to take on new challenges – be it in digital, IT, marketing, data & analytics, merchandising, or one of the many other roles we have – there is a place for you here, so apply today.