Career Growth, Flexibility and Collaboration!

　　Entrust is dedicated to keeping the world moving safely by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!

　　The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

　　We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

　　Position Overview:

　　WE ARE HIRING AN ASSOCIATE FIELD SERVICE TECHNICIAN IN BROOKLYN/QUEENS, NY!

　　The Associate Field Service Technician will provide on-site support to our customers in the NY area. They perform client-site servicing activities required by First Line Supplies Management (FLSM) Service Solution contracts. As a customer-facing and technical related role, this position is a potential gateway for other roles into the traditional services organization.

　　Responsibilities:

　　FLSM Service Solution Maintenance

　　90%

　　Within defined service times, responds to routed and scheduled calls to service customer locations to perform the following activities/services on Entrust’s equipment:

　　Removal and secure destruction of spent material using custom ribbon/foil destruction tool and in accordance with established security protocol

　　Replacement of system supplies and consumables

　　Perform the documented preventative maintenance (PM) process

　　Perform systems tests to assure quality output

　　Maintains and manages –as instructed by management- required inventory of parts and supplies to perform activities/services

　　Reports activity in a timely manner

　　Requests and escalates for immediate support from manager in case difficulties arise in performance of activities or if during activity other potential technical issues outside of the scope of the role are identified

　　Follow and adhere to established processes and procedures

　　Learning and Development

　　10%

　　Participate in company sponsored personal development and quality initiatives

　　Complete all company training and development courses required by Entrust

　　Basic Qualifications :

　　High school diploma

　　Technical and or mechanical aptitude

　　Ability to lift 70 pounds routinely

　　Strong organizational skills, planning skills, independent thinker

　　Proficient problem solving and troubleshooting skills for mechanical assemblies

　　Demonstrated ability of: time management, schedule and route planning, follow documented and technical process

　　Proficient with PC’s, operating systems and relevant software applications (MS Windows, MS Office)

　　Demonstrated communication skills (verbal and written) and the ability to communicate effectively with external and internal customers

　　Willingness and ability to work flexible hours, assignments and travel when required

　　Preferred Qualifications:

　　Additional electromechanical technician experience

　　Additional power supply and peripheral device repair experience

　　Technical education preferred

　　Skilled with tools and electronic test equipment

　　About Entrust

　　Entrust keeps the world moving safely by enabling trusted identities, payments and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it’s no wonder the world’s most entrusted organizations trust us.

　　For more information, visit www.entrust.com (http://www.entrustdatacard.com) . Follow us on, LinkedIn (https://www.linkedin.com/company/entrustdatacard/) , Facebook (https://www.facebook.com/EntrustDatacard/) , Instagram (https://www.instagram.com/discoverentrustdatacard/) , and YouTube (https://www.youtube.com/channel/UCsSZJjR1jryt134rkhK5Mhg)

　　#ENT123

　　For US roles, or where applicable:

　　Entrust is an EEO/AA/Disabled/Veterans Employer

　　For Canadian roles, or where applicable:

　　Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

　　If you require an accommodation, contact [email protected] .

　　Recruiter:

　　Marcina Stewart

　　[email protected]

　　Entrust keeps the world moving safely by enabling trusted experiences for identities, payments, and data. We offer an unmatched breadth of solutions that are critical to enabling the future of secure data and networks and protecting trusted customer and citizen interactions. With more than 2,800 colleagues, a network of global partners, and customers in over 150 countries, it’s no wonder the world’s most entrusted organizations trust us.