Job Profile Summary

　　Direct a team of clinical staff working in support of clinical studies to ensure projects are appropriately resourced and employees are trained and meeting project objectives.

　　Work with senior leadership in formulating effective strategic goals and objectives for designated organization and assures operational alignment with organization priorities.

　　Essential Functions

　　Manage staff in accordance with organization’s policies and applicable regulations.

　　Responsibilities include planning, assigning, and directing work appraising performance and guiding professional development rewarding and disciplining employees addressing employee relations issues and resolving problems.

　　Direct the hiring and selection process for clinical staff by participating in the interviewing process.

　　Ensure that new employees are properly onboarded and trained.

　　Ensure that staff has the proper materials, systems access and training to complete job responsibilities.

　　Provide oversight for the execution of the training plan, SOP review and training experiences, as applicable.

　　Allocate resources to clinical research projects by assigning staff to clinical studies that are appropriate based on their experience and training.

　　May participate in coordinated resourcing process.

　　Manage the quality of assigned staff's clinical work through regular review and evaluation of work product.

　　This review may include review of written materials, soliciting internal and external customer feedback, and review of project assignment completion.

　　Identifies quality risks and issues and create appropriate corrective action plans.

　　Ensure that staff is meeting defined workload, quality and budget metrics through regular review and reporting of findings as outlined by senior management.

　　May collaborate with other regional and/or global clinical and client teams and other functional leadership to manage project related challenges and to achieve exemplary customer service.

　　Participates in corporate or organizational quality or process improvement initiatives.

　　May act as a client liaison in day-to-day relationship governance, escalations and other client-facing initiatives.

　　May manage other managers.

　　IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

　　IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

　　To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

　　EEO Minorities/Females/Protected Veterans/Disabled