Office Support, Dental Clinic

　　Office Support, Dental Clinic

　　Job ID 1620

　　January 19, 2024

　　Department: Dental Auxiliary

　　Employee Group: https://www.grcc.edu/faculty-staff/general-counsel/labor-relations/employment-contracts

　　Schedule: 40 hours/44 weeks, nonexempt

　　Compensation: $17.90 per hour

　　Benefits: https://www.grcc.edu/faculty-staff/human-resources/benefits-insurance/medical-plans/new-hire-benefit-enrollment

　　Reports to: Dental Auxiliary Program Director

　　Posting Closes: February 2, 2024

　　SUMMARY

　　GRCC is seeking a highly organized and detail-oriented individual to join our team in the Dental Clinic. A successful candidate will play a crucial role in supporting the smooth operation of the dental clinic by providing administrative assistance and excellent customer service to both patients and clinic staff. It requires a high degree of professionalism and ability to work effectively with the general public, students, faculty and staff, as well as an ability to manage a large quantity of office and dental supplies and equipment.

　　ESSENTIAL FUNCTIONS

　　• Contribute to a positive and professional work environment. Present a positive and professional image and be an excellent goodwill ambassador for the departments and the College

　　• Schedule and confirm clinic patients for the dental hygiene program

　　• Collect fees and make accurate deposits to ensure successful operation of the clinic

　　• Maintain patient charts per HIPAA requirements

　　• Coordinate the maintenance of office and clinic equipment with various GRCC departments

　　• Maintain office supplies and define office procedures

　　• Maintain dental supply room and radiography, and dental lab suites: continuous ordering, receiving, organizing of supplies

　　• Review and process a high volume of invoices for outside supplies and services

　　• Order and maintain a large volume of clinic forms as well as paper supplies, from the GRCC print department

　　• Maintain faculty and student locker rooms with weekly deliveries and pick up of clinic laundry

　　• Coordinates arrangements for delivery and pick up of nitrous oxide and oxygen tanks to align with courses

　　• Respond promptly to telephone calls or email requests from individuals regarding appointments in the dental hygiene clinic

　　• Respond promptly to high volume of faxes and email requests for radiographs

　　• Maintain a professional contact list of dental offices and clinics in West Michigan

　　• Provide daily updates to the Program Director and part-time dental clinic secretary for the purpose of communicating changes in patient information and/or scheduling, student concerns, and other issues as they arise

　　• Train dental hygiene students on use of the dental clinic software, basic office procedures, and etiquette as they assist in the dental front office.

　　• Ensure smooth transition between day and evening clinics by regular communication and directions with the part time dental clinic secretary

　　• Supervise and train student workers

　　• Serve as administrator for the dental software

　　• Develop and maintain training materials for students in the use of electronic dental software, including a list of procedures and practices, so that students will meet overall educational program requirements.

　　• Develop and update the office assistant form for dental hygiene students during dental office assistant rotation

　　• Order and distribute parking vouchers to patients using the student parking ramps on campus

　　• Process year end accounts receivable, patie