Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

　　When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

　　Join Visa: A Network Working for Everyone.

　　Job Description • Support and advocate for Visa clients comprised of financial institutions and vendors

　　• Properly escalate incidents promptly per support guidelines and procedures

　　• Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages utilizing a variety of tools and techniques

　　• Internal and External Bridge Stewardship in support of timely resolution of internal and client-facing issues

　　• Work simultaneously and independently on multiple platforms

　　• Assess the impact of incidents and author communication for distribution to appropriate recipients within set time frames without guidance

　　• Support scheduled changes

　　This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

　　Qualifications Basic Qualifications:

　　• Basic Knowledge of networking

　　• Basic Understanding of message flow with the ability to gain an in-depth understanding

　　• Exposure to Unix/ bash or shell scripting is an added advantage.

　　• Basic understanding of API monitoring/reading logs

　　• Exposure to ITIL standard ticket practices/Service Now experience a plus

　　• Basic Understanding of File transfer protocol

　　• Working knowledge of Linux, Splunk, Grafana, Prometheus or other monitoring tools including log analysis and constructing queries preferred.

　　• Previous IT Operations/Service Desk experience desirable, but not essential as training will be given.

　　• Experience with ISO 8583 or equivalent messaging protocol.

　　• Associates degree in relative field or 2 years of equivilent industry expirence. 2 years working in tech industry is a plus.

　　Preferred Qualifications:

　　• Ability to work effectively as part of a team and individually (self-starter).

　　• Accepts responsibility for own workload management and escalates / seeks advice & guidance where required.

　　• Ability to make decisions based upon information available, present recommendations and deal with moderate challenges.

　　• Strong verbal and written communication skills.

　　• Takes ownership through to incident resolution.

　　• Assesses urgency of incident, completes analysis and applies sound logic and problem-solving techniques.

　　• Client focused ethos with the ability to interact across all management levels.

　　Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.