Job SummaryThe OpportunityKing County Housing Authority (KCHA) is actively seeking an enthusiastic individual to fill the role of our Assistant Vice President (AVP) of Resident Services.  The successful incumbent will be joining an established team of professionals committed to Resident Services customer service and operational success.   The AVP will be responsible for managing the daily operations of programs, staff, and senior managers; development, implementation and compliance of departmental and social service regulations, policies, and procedures; as well as, budget development and management.   Headquartered in Tukwila, Washington, just south of Seattle, the AVP of Resident Services will collaborate with the Vice President of Resident Services to lead and supervise a team of approximately 30 staff members who are passionate about supporting residents and KCHA's mission to Transform Lives through Housing. The Department's work uses housing as a platform to improve resident life outcomes and includes:

　　Support Service Coordination at Senior Sites and Community Building Services at Family Sites to residents living in KCHA managed federally subsidized housing.Subsidy Retention Services to support HCV households experiencing housing instability.Relocation Services to support planned and unplanned public housing relocation projects.Conducting Applicant Hearings to resolve applicant disputes.The Resident Advisory Committee which provides an opportunity for resident feedback to assist KCHA in the development of policies and procedures that affect KCHA participants. Through this work the Committee also acts as the voice of KCHA participant communities.The King County Housing AuthorityKCHA, the largest affordable housing provider in the Pacific Northwest, seeks to provide innovative, effective, and equitable housing solutions so that all people and communities can prosper. Founded in 1939, KCHA operates as an independent municipal corporation, providing rental housing to more than 55,000 people in over 23,000 households, and includes programs that promote housing stability, increased access to education, improved health and well-being, workforce participation, and financial self-sufficiency. Serving 37 cities (not including Seattle and Renton), the Authority's geographic scope of operations spans 2,000 square miles. KCHA has over 500 staff members working across the county with its central office based out of located in Tukwila. To learn more about KCHA and our Mission visit this link.King County Housing Authority (KCHA) is the largest provider of affordable housing in the Pacific Northwest and a nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link{rel="nofollow"}.  This position is open until filled; however, to ensure consideration applications should be received by January 30 2024 at 4:30 p.m. 

　　Essential FunctionsThe AVP will:

　　Manage departmental and Authority-wide strategic projects including systems technology integration, annual initiatives, housing stability, relocations, Language Assistance Plan, and the Resident Advisory Committee.

　　Oversee and support the department's strategic planning and general department operations including policy and procedure development, development of annual work plans, department budgeting, and initiatives. 

　　Supervise daily operations of the department.

　　Recruit and select department personnel; assign, direct, train, and audit the work of staff;

　　Coach, counsel, and evaluate staff performance;

　　Develop staff schedules and ensure deadlines for the department are met;

　　Develop and achieve high performance and strategic objective