Position SummarySupport the service and tire team under the direction of the Manager, StoreService. Assist in driving sales across service labor, parts, tires, andfleet business and you provide essential selling and task support bypartnering with management to make certain that the service repair business isorganized, store operations are running efficiently, and shop productivityis maintained to company standards.Duties & ResponsibilitiesUnder the direction of the Store Manager of Service, assists in variousaspects of customer care, work order and register assistance, facilitymaintenance, and merchandising activities, including tire relatedstocking. Ensure that service equipment is in proper working order andhousekeeping standards are followed according to SSC direction andinstruction.Follow all policies and procedures related to all point of sale (POS)transactions, inventory integrity, reverse logistics, cash, credit,check, refund and return policies and purchase for re-sale parts (OP)procurement and vendor payment practices.Work with the management team to react to customer service issues, customercomplaints, and/or business opportunities.Drives sales goals for the service center operation, both through personalengagement with customers and by observing and coaching the advisors on theircustomer interactions.Assist the Store Manager of Service in training and coaching service sellingassociates on "Pep Boys Customer Care Process," Courtesy VehicleInspections (CVIs), and general operation of store systems. PerformsCVIs and other service-related tasks as qualified and directed.Assist in monitoring the shop productivity, workflow, and procedures withan emphasis on efficiency, thoroughness, and safety. Help with theday-to-day operations of the back shop, such as ensuring that the servicestaff complete CVIs through associate observations.Partner with Management to produce a safe and health work environment thatcomplies with all local, state, and federal laws, as well as withcompany policies and procedures.Effectively communicates with all store associates, management, and customers.In the absence of any management, the Assistant Service Manager will act asthe primary supervisor for the store staff, observing and coordinatingoperational activities.Key holder and responsible for basic and detailed opening and closingresponsibilities.Maintain an organized and neat shop.Adhere to all company policies, procedures, safety and environmental rules.Other duties as assigned.Knowledge, Skills, and AbilitiesHigh school diploma or equivalent required.One year of experience in automotive service environment.One year of automotive service sales experience preferred.Valid Driver's License .Must have basic knowledge and understanding of mathematical concepts such asaddition, subtraction, multiplication, division, percentages, andfractions. Ability to apply mathematical formulas to calculate commissions anddiscounts.Acted as a work lead or supervisor previously.Ability to exercise judgement and to work independently.Strong customer service skills.Ability to handle difficult customer situations.Comfortable utilizing up-sell techniques.Strong cash handling skills, including the use of POS systems.Strong verbal communication skills.Demonstrated consistency, accuracy and follow-through.Ability to work Days, Nights, Holidays and Weekends.Physical Demands/Work EnvironmentThe physical demands described here are representative of those that must bemet by an employee to successfully perform the essential functions of thisjob. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.The characteristics described here are representative of those an employeeencounters while performing the essential functions of this job.Physical DemandsMust be able to frequently lift, arry, and place merchandise and suppliesup to 50 pounds without assistance.Frequent standing and walking for long periods of time.Frequent reaching overhead and below the knees, including squatting,bending, stooping, kneeling, twisting.Climb up and down ladders to retrieve and stock merchandise.Communicate effectively in person, by telephone, or by usingtelecommunications equipment.Enters and locates information on computer.Presents information to small and large groups.Visually verifies information, often in small print.Safely operates a motor vehicle.The pay range for this position is between $19.00 to $22.00 per hour basedon experience plus potential bonus.Medical, dental, and vision benefits beginning on the first of the monthfollowing or coinciding with your date of hire.Ability to enroll in a retirement planPTO

　　Pep Boys is an Equal Opportunity Employer and considers all applicants withoutregard to their race, color, sex, age, marital status, religion,creed, national origin, disability, sexual orientation, genderidentity or inclusion in any other category protected by law.