Additional Information Chinese-speaking

　　Job Number 24013761

　　Job Category Food and Beverage & Culinary

　　Location Manila Marriott Hotel, 2 Resorts Drive, Newport World Resorts, Manila, Philippines, Philippines

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Non-Management

　　Job Overview

　　To manage Man Ho restaurant, associates on a daily basis. As a management team member, directs and works with the food and beverage management, supervisory team and associates to successfully execute all restaurant operations; strives to continually improve guest and associate satisfaction and maximize the financial performance in areas of responsibility.

　　DUTIES & RESPONSIBILITIES

　　Areas of Responsibility: Man Ho (Chinese Restaurant)

　　Manage the hiring, training, scheduling, evaluating, counseling, disciplining, coaching and motivating of associates

　　Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process

　　Follow all company safety and security policies and procedures. Report all accidents, injuries, and unsafe work conditions to direct manager. Complete safety and training certifications.

　　Ensure uniform and personal appearance of all associates is clean and professional at all times

　　Maintain confidentiality of proprietary information, and protect company assets.

　　Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation

　　Speak with others using clear and professional language. Develop and maintain positive working relationships with others, guide and support team to reach common goals, and listen and respond appropriately to the concerns of other employees

　　Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings

　　“Clean as you go” policy

　　Tip declaration

　　Uniforms

　　Purchasing procedures

　　Sticker system for liquor distribution

　　Physical period-ending inventories

　　Accident reports

　　Payroll procedures and time cards

　　Food, beverage and controllable requisitions from stores as per schedules set in advance

　　Proper maintenance of all silverware

　　Proper maintenance of all service equipment

　　Food and service standards

　　Aggressive hospitality programs

　　Cashiering procedures

　　Budgeting process and period P&L statements

　　Daily operating statements

　　Proper use of equipment

　　Training checklists for job positions

　　Cleaning schedules

　　Use records

　　Implementation of taste panel procedures

　　Menu count

　　Menu classes

　　Preparation of job description

　　Forecasting systems and procedures

　　Follow-up on Train the Trainer program

　　How to conduct department meetings and prepare minutes

　　Scheduling according to forecasts

　　Control of payroll

　　Time management

　　Inventories of all controllables

　　Sanitation and hygiene

　　VIP lists

　　CIA or PIA guests

　　VIP orders

　　Escape/honeymoon in-house

　　Timely submission of all charge checks

　　Forecast room sales for its effect on F&B operations

　　Any group information

　　Duties

　　Represent the Restaurant for all day to day operational needs.

　　Check the employee schedule on weekly basis to ensure adequate coverage and wage cost control.

　　Maintain adequate supply of paper, china, glass, silver and uniforms in operation and perpetual stocks to be established and maintained in stores on period-ending inventories (weekly for paper supplies).

　　Ensure that all expenses, including payroll, are controlled in relation to the sales.

　　Maintain standard operation procedures.

　　Oversee that company policies and procedures are in effect regarding:

　　Training of subordinate staff on the following:

　　Coordinate a proper flow of information from the Front Office for the following:

　　With Accounting

　　update credit card information – PCI compliance

　　knowledge of electronic cash register machines

　　proper cashiering procedures

　　proper use of credit card machines

　　overage and shortage reports and proper action

　　F&B control procedures

　　Weekly financial forecasts

　　Sales and Marketing

　　coordinate all printed materials for public places

　　marketing plans

　　sales targets

　　coordinate and inform on all special events

　　entertainment in restaurants

　　printing of all tent cards, sign boards and other display items

　　Engineering

　　to ensure that preventive maintenance programs are in effect

　　follow-up on pending work orders

　　fire fighting and accident prevention

　　period servicing of equipment

　　Personnel

　　coordinate the hiring and termination of all employees in conjunction with F&B director

　　PAF administration

　　Timely review of all employees

　　Update manpower requisitions

　　Effective coaching and counseling

　　Ensure that all new hires go through orientation program and checklist

　　Updated job descriptions

　　Trainers’ checklist

　　Job safety analysis

　　Other

　　performs other duties as assigned to meet business needs

　　carry out other duties on as a required basis

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

　　JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.