Country:

　　India

　　Location:

　　402, 4TH Floor, Westgate - B Wing, Near YMCA Club,S.G. Highway, Ahmedabad - 380052, Gujarat, India

　　Role: Assistant Manager- Service

　　Location: Ahmedabad, India

　　Full/ Part-time: Full time

　　Build a career with confidence

　　Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

　　About the role

　　This role will be responsible for Customer Service who responds to customer calls, documents procedures, collects data, and provides information to customers to resolve issues. Escalates complex issues to more experienced staff or management.

　　Role Responsibilities:

　　Handling technical calls , support to dealer person for technical query , project support for our all dealer and also handling revenue part

　　Confers with customers that contact the organization by telephone or electronically to provide information about organization products or services, discuss customer accounts, and obtain or address customer complaints.

　　Responds to call or emails to customers to provide follow-up on inquiries.

　　Generates documentation and solves customer issues/requests/complaints in accordance with procedures, and when required, redirects queries to appropriate department or personnel.

　　Provides references to customers to publications of materials and secondary sources of information.

　　Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services.

　　Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.

　　May promote products/services to ensure business targets are met.

　　May provide after-sales support for client contracts to ensure customers satisfactions are met.

　　Minimum Requirements:

　　Technical and project ( AUTO cad require )Benefits

　　We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

　　Make yourself a priority with flexible schedules, parental leave

　　Drive forward your career through professional development opportunities

　　Achieve your personal goals with our Employee Assistance Programme

　　Our commitment to you

　　Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way .

　　Join us and make a difference.

　　Apply Now!

　　Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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