Job Description

　　Customer Service:

　　Build a Sales Obsessed Culture by providing an exceptional in store customer experience

　　Responsible to drive outside sales through commercial accounts, new businesses prospecting and exceptional management of customer relationship with CTR dealer partners

　　Operations:

　　Delegates and follows up on execution of PS visual compliance standards, store maintenance, pricing standards, planogram and merchandising directives

　　Responsible for managing / minimizing store shrink through team awareness, enforcement of audit compliance and standards and rigid inventory control

　　Ensures accurate execution and completes daily review of shipping /receiving/ returns processing and documentation according to company policies

　　Follows and ensures compliance of all Cash and Audit, and OH&S policies and procedures

　　Creates and / or monitors the creation of efficient store weekly scheduling for both sales and support functions

　　Responsible for overall Store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system, driver compliance, and appropriate certifications for all roles

　　Manages regular reconciliations and collections of accounts payable balances for all customer business accounts

　　Training:

　　Coaches and develops store and management team

　　Sets and follows up on individual and store sales goals

　　Creates development plans and conducts annual appraisals for store team; support and coach to improve any performance gaps, and conducts ongoing coaching to improve team

　　Leads effective huddles / meetings / coaching sessions, keeping team well informed of pertinent information

　　Completes and holds team accountable to complete required training within required timeframes

　　Ensures execution of the Customer Experience, and provides resolution for all customer concerns

　　Develops and leads recruiting and hiring strategy for store, maintains a complete team, adhering to IBO standards

　　Leadership:

　　Provides mentorship to teams and influences continuous growth

　　Continually motivates team and performance through recognition programs, in store contests, customer compliments, etc.

　　Maintain PS performance expectations (feedback/coaching); this includes progressive discipline where necessary

　　Able to work retail hours including scheduled evenings, weekends and holidays

　　We are looking for individuals who are:

　　Business Savvy – you have a customer focused mindset and can plan, execute, and drive sales

　　Leaders – you lead by example and have a passion for coaching, developing, and inspiring your team

　　Culture and brand ambassadors – you love the work and take pride in our brand

　　If you’re a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to be

　　What you bring

　　3-5 years retail experience managing a multi-channel business required

　　Managing and growing B2B business sales

　　Demonstrated interest in the automotive parts aftermarket industry

　　Fundamental computer skills an asset

　　Strong knowledge of automotive parts aftermarket industry

　　A good base of knowledge of automotive operating systems including point of sale

　　Assets:

　　Possession of a valid driver's license is an asset

　　Automotive Training or Certification is an asset

　　#LI-MH1

　　About Us

　　At PartSource, we take pride in our staff being true auto parts professionals and car care enthusiasts who share their customers' passion for vehicle maintenance. It's this experience that distinguishes Canadian Tire and its family of companies from the competition. Join us, where there's a place for you here.

　　Our Commitment to Diversity, Inclusion and Belonging

　　We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

　　Accommodations

　　We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

　　We are one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast-to-coast. We are connected to communities, big and small, from coast-to-coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer can.

　　We are always on the lookout for curious, creative people who are able to navigate and excel in a rapidly evolving retail environment. If you’re ready to take on new challenges – be it in digital, IT, marketing, data & analytics, merchandising, or one of the many other roles we have – there is a place for you here, so apply today.