Assistant Education Manager, Estee Lauder

　　Brand: Estée Lauder - Brand

　　Description

　　ACCOUNTABILITIES

　　High Touch Service Education Development-Develop local training contents and conduct brand product & high touch service training

　　-Oversees and actively participates in the execution of the service program to ensure high-touch services are consistently delivered in-store.

　　-Contributes to the ongoing evolution of the brand's service strategy by modeling positive behaviors and actively BAs on-site.

　　Hight Touch Service Coaching Support-Ensures BAs possess essential product knowledge and professional skills through 100% completion of relevant e-learning content and training programs.

　　-Communicates brand strategy in the training area to the counter level, ensuring a cohesive approach to education and high touch service delivery.

　　-Ensures teams adhere to corporate initiatives and store policies, including retail operations guidelines, service standard and hygiene protocols.

　　Education Reporting & Administration & ETC-Translation of training materials from Global/Regional and material archive management

　　-Support the digital learning platform update

　　-Monthly & weekly report update

　　-Physical preparation for In-classroom training and Virtual training sessions with team

　　-Measures education program success through pre-agreed Key Performance Indicators (KPIs).

　　Qualifications

　　Education

　　University level education or equivalentExperiences

　　7 years’ experience of product and brand education or related careerFunctional Competencies

　　Fluent English level to translate materials and communicate with Global/Regional team

　　Excellent multi-tasking ability

　　Excellent Communication skill

　　Be proficient in administrative tasks/responsibilities

　　Detail oriented, Self-starter and good attitude and manners

　　Builds Collaborative Relationships

　　Job: Education / Training

　　Primary Location: Asia Pacific-KR-Seoul

　　Job Type: Standard

　　Schedule: Full-time

　　Shift: 1st (Day) Shift

　　Job Number: 241093