Assistant Director, Student Financial Services

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　　Assistant Director, Student Financial Services

　　Salary

　　$46,400.00 - $58,500.00 Annually

　　Location

　　Bronx, NY

　　Job Type

　　Full Time Staff

　　Job Number

　　00613

　　Division

　　Enrollment Management

　　Department

　　Student Financial Services

　　Opening Date

　　01/03/2024

　　Union Status

　　Non-Union

　　Description

　　Benefits

　　Job Posting Summary

　　Under the direction of the Director of Student Financial Services, the Assistant Director of Student Financial Services will assist in the management of the daily operations of the Student Financial Services Offices to support the Campus Operations ensuring the professional, efficient and compliant processing of student records.

　　The Assistant Director of Student Financial Services will assist in the management of the supervision of registration processes, resulting billing processes, and counseling of students and families. The Assistant Director of Student Financial Services will also serve as a primary supervisor of the Student Financial Services Counselors, ensuring student centered service in meeting the needs of traditional, non-traditional, adult and minority student populations.

　　Essential Job Functions & Responsibilities:

　　Assist in the management of the daily workflow of the Student Financial Services staff; assist in the coordination of projects and assignments from the Systems Management Operations staff, the Business Operations staff, and the Student Financial Services staff, in an organized and consistent manner as outlined by the Vice President and the Executive Director.

　　Assist in the management of all advising related activities; process & analyze on a term by term basis degree audit for respective cohort. Review and communicate with student on term by term basis requirements leading towards degree, developing successful education plan for respective students.

　　Counsel students and families, detailing the Student Financial Services processes, including but not limited to student admissions eligibility, student aid eligibility, SAP requirements, enrollment requirements, packaging policies, registration & subsequent billing processes, and R2T4 calculations, etc.

　　Demonstrate knowledge of financial aid regulations, along with registration, enrollment, disbursement and refund (financial aid related) regulations. Must keep abreast of ever changing federal, state, and institutional regulations and policies; ensure institutional policies and procedures are updated on a regular and consistent basis; ensure supporting staff are trained as regulations are updated.

　　Complete Department of Education Verification processes for those selected. Very those with conflicting data. Make appropriate ‘professional judgments’ for those with special circumstances utilizing knowledge of detailed financial aid regulations and related experience. Manage registration, loan certification, and related outreach and processing efforts of subordinate Student Financial Services staff members.

　　Assist in the management of the review and development processes of newly developing and existing degree audits, ensuring accurate advising and degree planning processes for students.

　　Process daily payment and related receipts; including, not exclusively, book store voucher processes; collect resulting registration payments; issue appropriate receipts; post appropriate payments; issue applicable receipts; reconcile daily receipts; process refund requests and account corrections; sell parking permits; accept payments for special services.

　　In coordination with the Director of Student Financial Services, provide supervisory management of Student Financial Services Counseling Staff members at the campus locations; disseminate weekly, outreach and processing assignments; coordinate feedback of said assignments with the Offices of Systems Management Operations, Business Operations and the Vice President.

　　Process daily, term based, and annual registration related items, including but not limited to Census processes, NOA review processes, Grading Closeout processes, transfer credit processes, degree audit processes. Additionally, ensure aid eligibility and payment compliance is adhered as related to registration compliance, including but not limited to R2T4 calculations, return of funds, disbursement eligibility, etc.

　　Work with Program chairpersons and faculty to address individual student academic concerns; encourage students to connect with faculty within program, exploring opportunities (internships, research projects, graduate school, etc). Refer students to College and community support services as needed.

　　Assist with comprehensive registration and graduation related processes, ensuring timeliness and accurate processing as related to scheduling, transcript request generation, transfer credit processes, grading follow up processes, graduation follow up processes, bulletin development, etc.

　　Hire, train, supervise and manage the performance of staff to meet departmental and division objectives. Assure adequate staffing of department. Manage all vacation, sick and personal time of the Student Financial Services staff in the absence of the Director of Student Financial Services. Ensure performance appraisals are appropriately completed and submitted in a timely fashion to the Vice President and Human Resources.

　　Participate in the design, implementation, and coordination of various resource management projects.

　　Perform various tasks as assigned for Enrollment Management activities, such as: Open House, Accepted Students Days, Scholarship Events, etc.

　　Attend all departmental staff meetings and training sessions.

　　Perform other duties and projects as assigned.

　　Qualifications

　　Required Skills & Experience:

　　Minimum of two to three years experience with financial aid/bursar (registrar a plus) with at least one year in a managerial capacity.

　　Driver’s license and the ability to travel between campuses is required, along with national travel.

　　Must be proficient in Banner, the internet, Microsoft Office Suite, and multiple Department of Education software products.

　　Broad knowledge of financial aid specific and related regulations (federal and state) required.

　　Demonstrated leadership, interpersonal, written and oral communication, problem-solving, organizational, and presentation skills.

　　Demonstrated evidence of detail-orientation, customer service orientation, ability to work independently, ability to manage great levels of responsibility required.

　　Bi-lingual (Spanish) a plus.

　　Ability to work long hours, including weekends and evenings as required.

　　Prior experience with publications and data research desirable.

　　Employment is contingent upon a satisfactory background check. Candidates for hire will be required to sign a waiver authorizing the background check.

　　Education Requirements:

　　Bachelor’s degree required; Master’s degree preferred.

　　Physical/Other Requirements:

　　Must be able to push, pull, move or lift up to 50 lbs.

　　Must be able to meet all general health requirements for the position as per university policies

　　Compensation offered will be commensurate with the educational background and work experience of the individual.

　　Mercy University promotes a community campus environment. As a result, employment is limited to the following states: New York, New Jersey, Connecticut, and Pennsylvania. Applicants outside of those states or the USA will be required to relocate. Relocation assistance may be provided for eligible moves.

　　About Mercy

　　Mercy University is a dynamic, diverse New York City area university whose students are on a personal mission to get the most out of life by getting the most out of their education. Our institution is an independent, coeducational university that offers more than 100 undergraduate and graduate degree and certificate programs within six schools: Business, Education, Health and Natural Sciences, Nursing, Liberal Arts and Social and Behavioral Sciences. Mercy's efforts in these programs have been recognized over the last several years. As a federally designated Hispanic Serving Institution (HSI), Mercy University, has been honored by being ranked nationally among the top Colleges in the country for Hispanics by the Hispanic Association of Colleges and Universities (HACU).

　　Mercy University was further recognized by HACU as a national leader in awarding bachelor's degrees to Hispanics in several disciplines, including Psychology, Sociology and Business. Additionally, to support our diverse student body, Mercy University has pursued and been awarded a number of federal grants which enable us to better develop and deliver services to our students. Mercy University is proud to be recognized as an institution which helps under-served students to achieve their educational aspirations. Westchester Magazine has also named Mercy the Best College in Westchester County in 2019, 2020 and 2022. The vibrancy of the University culture is sustained by a diverse student body from around the region. Serving 8,500 full-time and part-time undergraduate and graduate students, the University offers campuses in Dobbs Ferry, Bronx, Manhattan as well as online offerings.

　　At Mercy University we strive to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.

　　Our Mission:

　　Mercy University is committed to providing motivated students the opportunity to transform their lives through higher education by offering liberal arts and professional programs in personalized and high quality learning environments, thus preparing students to embark on rewarding careers, to continue learning throughout their lives and to act ethically and responsibly in a changing world.

　　EEO Statement

　　Mercy University is an equal opportunity employer. Mercy University actively engages in recruiting a diverse workforce and student body that includes members of historically underrepresented groups and strives to build and sustain a welcoming and supportive campus community. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ethnicity, creed, religion, marital status, sex, sexual orientation, gender, gender identity, pregnancy, height, weight, genetic information, disability, or protected veteran status.

　　The posted salary range for this position is based on several legitimate, non-discriminatory factors set by the company. The University is committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, or local pay equity laws.

　　Campus Safety

　　Mercy University is committed to providing a safe and welcoming environment for all. Information regarding campus safety can be found here .

　　Mercy University strives to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.

　　Health Insurance:

　　UntitedHealthcare Oxford

　　In-network and out-of-network plan options

　　EmblemHealth HIP Prime HMO (Union Staff)

　　Dental Insurance:

　　UnitedHealthcare Oxford

　　In-network and out-of-network plan options

　　Vision Insurance:

　　UntitedHealthcare Oxford

　　Paid Time Off:

　　Mercy University provides generous leave benefits to its employees.

　　Disabilities & Workers Compensation Insurance:

　　Coverage in accordance with New York State regulations

　　Life Insurance:

　　Long-Term Disability:The Hartford

　　Short-Term Disability:The Hartford

　　Flexible Spending Account (FSA):

　　Ameriflex

　　Retirement Benefits:

　　TIAA

　　The Mercy University Retirement Plan is comprised of two components:

　　Deferred Compensation Plan

　　All eligible employees may contribute to the Deferred Compensation Plan on a pre-tax basis upon joining the University.

　　Defined Contribution Plan

　　Eligible employees are enrolled in the Defined Contribution Plan after two (2) years of full-time employment at Mercy University and receive a semi-monthly contribution from the College, based on age and salary. If an employee is under age 36, they will receive a contribution of 3.3% of their annual salary each pay period. If an employee is age 36 or older, they will receive a contribution of 9% of their annual salary each pay period.

　　If employed full-time for two (2) or more consecutive years by another institution(s) of higher education (college or university), without an intervening break in service within the last twelve (12) months prior to employment before joining Mercy, please submit a waiting period waiver form to Office of Human Resources. The Defined Contribution will begin as of the first day of the month following receipt of the completed waiver form.

　　Remote Work:

　　Mercy University recognizes the important role that workplace flexibility can play in an employee’s ability to manage work-life balance.

　　Learn more about our remote work policyhere (https://www.mercy.edu/media/remote-work-policy-final) .

　　Tuition Remission: Staff & Faculty

　　Mercy University provides a competitive education to students and extends that formal education opportunity to employees, and their spouses/domestic partners, and dependents at a reduced tuition rate through this Tuition Remission Benefits Policy for Mercy Employees.

　　Learn more about our tuition remissionhere (https://www.mercy.edu/media/tuition-remission) .

　　Tuition Exchange:

　　We are a member of the Tuition Exchange Program. Employees are eligible to apply for the Tuition Exchange Program after completing two (2) consecutive years of full-time employment.

　　Employee Assistance Program:

　　Compsych

　　Voluntary Benefits:

　　Allstate Identity Protection

　　LegalEase

　　Liberty Mutual Auto & Homeowners

　　Nationwide Pet Insurance

　　PlumBenefits

　　ScriptSave

　　Working Advantage

　　Note: The above describes a brief summary of benefits and is subject to change.

　　Agency

　　Mercy University

　　Address

　　555 Broadway

　　Dobbs Ferry, New York, 10522

　　Phone

　　914-674-7839

　　Website

　　http://www.mercy.edu

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