TouchPoint

　　Salary: $62,000 - $70,000 / year

　　Other Forms of Compensation: Annual bonus potential

　　Pay Grade: 14

　　TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

　　Job Summary:

　　The Assistant Director of Patient Observation/Safety & Transportation reports to our director at an 800+ bed hospital account in Indianapolis and assists with all operational needs of the Patient Transportation & Patient Observation/Safety Departments. Coordinates the tasks of the subordinate Supervisory and Management team. In the absence of the Director, acts as the administrative liaison between key client contacts and the department. This role will work a daytime, Monday-Friday schedule and rotate as on-call MOD once every 3 weekends. The Assistant Director will have 2 peer ADs and will lead a team of 2 coordinators, a supervisor, a dispatcher, and approximately 50 associates.

　　Key Responsibilities:

　　Establishes and reviews standards and work procedures for all staff in accordance with established policies and practices of the account

　　Directs and conducts safety, quality, and training programs; while maintaining excellent relationships with client and the customer

　　Assists to ensure client, customer satisfaction and efficient cost effective management

　　Promotes the professional growth and development of all associates

　　Coordinates the tasks of the subordinate Supervisory and Management team via regular communication

　　Performs other duties as assigned

　　Preferred Qualifications:

　　Bachelor’s degree preferred, Associate’s degree required; or equivalent and relevant experience

　　At least 1-3 years of experience preferred in: patient transport, patient safety/care/observation/healthcare

　　Must have experience managing at least 30 employees

　　Good work ethic, intense drive and initiative for quality and customer service

　　Excellent stress management skills, administrative and organizational, and follow-through (with associates and clients) skills required

　　Able to communicate effectively with management team, guests and team members

　　Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook, preferred

　　Apply to TouchPoint today!

　　TouchPoint is a member of Compass Group USA

　　Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

　　Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

　　Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

　　Associates at Touchpoint are offered many fantastic benefits.

　　Medical

　　Dental

　　Vision

　　Life Insurance/ AD

　　Disability Insurance

　　Retirement Plan

　　Paid Time Off

　　Holiday Time Off (varies by site/state)

　　Associate Shopping Program

　　Health and Wellness Programs

　　Discount Marketplace

　　Identity Theft Protection

　　Pet Insurance

　　Commuter Benefits

　　Employee Assistance Program

　　Flexible Spending Accounts (FSAs)

　　Applications are accepted on an ongoing basis.

　　Touchpoint maintains a drugfree workplace.

　　Req ID: 1272481

　　TouchPoint

　　ERIN S PRINDLE

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