POSITION SUMMARY

　　Assists with the overall management of branch office. Assists the Branch Manager with maintaining an operationally sound branch by adhering to policies and procedures, and achieving satisfactory audit and security reviews. Assists Manager in achieving branch sales goals through individual sales accountability and coaching/leading branch staff to recommend additional products and services. Serves as role model exemplifying exceptional customer service skills, delivering an experience that is consistently “well north” of expectations.

　　ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

　　Creates an outstanding customer experience. Leading by example and monitoring branch staff to deliver same “well north” experience

　　Provides prompt courteous & efficient service, in a polite friendly manner, without exception.

　　Promptly onboards customers to follow-up on future needs, electronic services and to insure satisfaction

　　Assists with management of branch office by scheduling staff and coordinating the work flow.

　　Guides and advises subordinates in the more complex phases of their work such as

　　Customer transactions, escalated customer issues, account set ups etc.

　　Holds meetings and coaching sessions with branch staff.

　　Assists colleagues in systems/procedural/policy training to insure proficiency

　　Provides consistently superior sales results. Achieves individual sales goals assigned.

　　Participates in strategies to achieve branch goals and internal sales campaigns.

　　Directs, guides and coaches subordinates in activities and conversations to achieve branch goals

　　May be asked to schedule/conduct outside business development calls

　　Abides by Bank policies relating to confidentiality of customer information.

　　Responsible for overseeing the efficient operation of all branch areas.

　　Performs all functions of a Head Teller , Personal Banker and CSR II when necessary to operate branch office.

　　Resolves inquiries, requests and complaints from customers, documenting in Contact Management System (CRM)

　　Provides input on/or conducts performance evaluations & feedback during the interview process. Assists Branch Manager in the administration of the salary budget and recommendations of merit increases, promotions and disciplinary action as needed..

　　Interviews clients for home equity lines of credit and personal loans. Submits applications, collects supporting documentation and follows loan through to close.

　　Assumes responsibility for the timely submission of reports, audits, and other management requirements.

　　Plans and participates in community activities.

　　Assumes additional responsibilities as requested.

　　REQUIREMENTS

　　Associates/Bachelor’s degree preferred

　　1-2 years of supervisory/management experience in a retail banking environment

　　Must have a history of solid sales and customer service

　　Strong knowledge of bank operations

　　Strong knowledge of both teller and CSR activities

　　Exceptional interpersonal, organizational verbal and written skills

　　Must be able to work a flexible schedule

　　Must be self-motivated, detail oriented

　　Must be able to multi-task and prioritize

　　Notary and NMLS are required

　　NSB offers competitive benefits packages, which include the following:

　　Medical, Dental and Vision on day 1 - no waiting period

　　401k with company match

　　Paid Time Off - Vacation, Personal, Sick, Holiday

　　FSA/DC/HSA Accounts

　　Company Paid Short-Term Disability

　　Company Paid Long-Term Disability

　　Paid Family Medical Leave

　　Company Paid Life & ADD

　　Voluntary Life

　　Tuition Assistance

　　Hospital Indemnity Plan

　　Employee Referral Bonus

　　Employee Banking Discounts

　　Supplemental Insurance Plans with AFLAC

　　Pet Insurance

　　Weekly Jeans Day Program

　　Service Recognition Program

　　Wellness Benefits including Weight Watchers, Mind & Body, Gym Memberships and much more!

　　At North Shore Bank, we are committed to creating a place as diverse as the communities we serve. Our core values shape the decisions we make every day and help to define our company culture and it is these values that comprise what we call, “well north of your expectations”. Our core values include leadership, integrity/transparency, respect, adaptability, collaboration, accountability, and empathy.

　　North Shore Bank is an EOE. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

　　Monday-Friday, some Saturdays

　　Full-Time