POSITION: Assistant Box Office Manager

　　DEPARTMENT: Box Office

　　REPORTS TO: Box Office Manager

　　FLSA STATUS: Full-Time Salary, Exempt

　　Summary

　　ASM Global has an immediate opening for the position of Assistant Box Office Manager under general direction of the Box Office Manager (BOM) The Assistant Box Office Manager acts as the liaison between the Box Office Manager, staff and the general public.

　　Essential Duties & Responsibilities

　　Supervise all full and/or part-time box office personnel.

　　Assist in managing box office night of show activities.

　　Contact with promoters on a daily basis in absence of BOM.

　　Assist in building shows in the ticketing system.

　　Train staff on ticketing system and other aspects of ticket operations.

　　Assist in the supervision, training and motivation of employees.

　　Prepare payroll time records for box office personnel.

　　Prepare work schedule for part-time employees.

　　Assist in communications with promoter(s), Director of Finance and Director of Sales & Marketing to obtain updated event schedules and provide ticket sales information.

　　Set-up ticketing and coordinate sales for events at PBA and PWBT.

　　Coordinate the house sale for all ticketed events while supervising tickets sellers.

　　Prepare and consolidate bank deposits of sales receipts.

　　Directly responsible for vault funds, cash advances, promoter advances, and denominations needed for ticket sales.

　　Coordinate ticketing and settlement in absence of the Box Office Manager.

　　Work extended and/or irregular hours including nights, weekends and holidays, as needed.

　　Other duties as assigned.

　　Qualifications & Skills

　　Recognize and solve related problems efficiently and rapidly while handling a large volume of tickets and cash.

　　Operate standard office equipment including copier and fax machine.

　　Handle/reconcile large sums of money utilizing prescribed cash management controls.

　　Demonstrate knowledge of principles of bookkeeping, accounting and box office procedures.

　　Work in a fast paced environment and handle heavy workload, which can present stressful situations.

　　Handle multiple tasks simultaneously.

　　Follow oral and written instructions and communicate effectively with others in both oral and written form.

　　Organize and prioritize work to meet deadlines.

　　Work effectively under pressure and/or stringent schedule and produce accurate results.

　　Work independently, exercising judgment and initiative.

　　Maintain an effective working relationship with clients, employees, patrons and others encountered in the course of employment.

　　Remain flexible and adjust to situations as they occur.

　　Must be able to work independently with little or no supervision.

　　Ability to speak effectively before groups of customers.

　　Minimum Education & Experience

　　High School or GED Certificate graduate.

　　Minimum of one (1) year work related experience and/or training.

　　Ticketmaster experience preferred.

　　Supervisory Responsibilities

　　Responsible for interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources department; addressing complaints and resolving problems.Computer Skills

　　Operate computerized ticketing system and a personal computer using Windows and Microsoft Office software.Physical Demands

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　The employee must occasionally lift and/or move up to 50 pounds.

　　This position requires minimal stooping and lifting, but substantial walking. Must be able to stand or sit for long periods of time.

　　Note

　　The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

　　ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

　　Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

　　Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.