When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide. 

　　Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

　　The Area Vice President (AVP) of Customer Success is focused on driving customer satisfaction, retention, and revenue growth through effective management of customer relationships by fostering a team of customer success professionals. Reporting to the Senior Vice President of Customer Success, the AVP mentors and coaches leaders of Customer Success Managers (CSMs) to guide through challenges and process improvements ensuring the team feels empowered to learn and grow while providing critical support to clients.

　　Essential Functions:

　　Successfully lead and run a region and its associated book of business for Renaissance CSMs.

　　Build a strong strategy for assigned territory and associated playbooks to aid CSMs in their daily interactions.

　　Be responsible for driving process creation and execution for strong implementation, deep adoption, high retention and expansion of customers across the region.

　　Meet and exceed assigned targets for renewals, sales expansion opportunities, and strategic objectives associated for the region.

　　Mitigate customer risk by taking a systemic view of issues and potential solutions.

　　Be accountable for maintaining appropriate budget and expenses for the team.

　　Drive accurate retention and expansion forecasting from Team Managers to drive business decisions and metrics.

　　Collaborate cross functionally, internally with all departments especially Sales and Marketing.

　　Drive internal and external thought leadership on CS Management.

　　Bachelors’ degree or equivalent experience in education, business, or other related field preferred; Masters’ degree in related fields highly preferred.

　　Tenured experience in Customer Success with a minimum of 10+ years prior experience in leading Customer Success Teams within a SaaS Education company required.

　　Consistent track record of leadership as a Manager of Managers.

　　Deep knowledge of the Education Technology market, customers and trends to inform how Renaissance positions its CS and Professional Services offerings in the market.

　　Consistent record of meeting/ exceeding goals and targets and delivering outcomes to customers.

　　Excellent sales acuity with good business development and negotiating skills.

　　Demonstrated experience with long-term strategic planning and involvement in fiscal operations.

　　High level executive presence and ability to represent Renaissance to the most senior partners in the state departments of Education and school districts.

　　Strong passion for exceeding customer expectations.

　　Experience leading remote teams across a diverse set of backgrounds.

　　Ability to travel 10-25% of the time

　　All your information will be kept confidential according to EEO guidelines.

　　Salary Range: $145,800-$200,400

　　This range is based on national market data and may vary by experience and location.

　　Benefits:

　　World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth

　　Health Savings and Flexible Spending Accounts

　　401(k) and Roth 401(k) with company match

　　Paid Vacation and Sick Time Off

　　12 Paid Holidays

　　Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program

　　Tuition Reimbursement

　　Life & Disability Insurance

　　Well-being and Employee Assistance Programs

　　Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need for the future!

　　EQUAL OPPORTUNITY EMPLOYER

　　Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

　　REASONABLE ACCOMMODATIONS

　　Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition ([email protected]) .

　　EMPLOYMENT AUTHORIZATION

　　Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

　　For information about Renaissance, visit: https://www.renaissance.com/