DESCRIPTION:

　　Duties: Provide oversight of resolution of application issues, including troubleshooting, maintaining, identifying, escalating and resolving. Ensure that the production changes team makes are made keeping best practices, lifecycle methodology and overall risk top of mind. Draw on experience to manage and mentor people to drive strategic change, both within team as well as in collaboration with team members across JPMorgan Chase & Co.'s global network of innovators. Collaborate across Application Development, Product, and Production management to establish and maintain stability of key production services. Manage, track, and validate all changes to the Production, Disaster Recovery environment. Manage priority incidents and leverage cross-functional teams to quickly eliminate impacts and facilitate blameless post- mortems. Escalate issues and risks effectively, when necessary, across supporting framework. Troubleshoot Key technical issues or escalate and work with appropriate technology teams to provide solutions. Provide timely responses to service requests from Client facing support teams, Operations partners, etc. Manage application and infrastructure to maximize stability and resiliency. Leverage and improve monitoring and alerting capabilities to ensure application SLAs are met. Work with development teams throughout the software life cycle ensuring sustainable software releases and ensure delivery of non-functional requirements. Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions. Build and drive adoption for greater self-healing, resiliency patterns. Lead and participate in performance tests. Identify bottlenecks, opportunities for optimization, and capacity demands. Responsible for Production Monitoring expertise and implementing automation components including tools, platforms, process, and policies. Participate in the rotational on-call support coverage as needed.

　　QUALIFICATIONS:

　　Minimum education and experience required: Bachelor's degree in Electrical and Electronic Engineering, Computer Engineering, Computer Information Systems, or related field of study plus 7 years of experience in the job offered or as Applications Support Lead, IT Consultant, or related occupation.

　　Skills Required: Requires experience in the following: Mainframe technologies languages such as Natural, COBOL, JCL, or CICS; mainframe technologies databases such as Adabas or Mainframe DB2; mainframe technologies tools such as Eztrieve VSAM, SPUFI, QMF, DATMAN Dataset management, ROCHADE, ONDEMAND, MQ Series, Natural XML, FTP, and schedulers such as CA7; distributed technologies languages such as Java, JXB, Perl, Shell scripting, or C++; distributed technologies databases such as Sybase, Oracle, SQL Server, or DB2 UDB; Distributed technologies tools such as Autosys, Batchmon, DBArtisan, or Squirrel and log monitoring technologies such as SPLUNK; Production Management and ITIL practices including incident management, problem management, change management and managing these in a central ticketing system such as ServiceNow.

　　Job Location: 8181 Communications Pkwy, Plano, TX 75024. Telecommuting permitted up to 40% of the week.

　　JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

　　We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)

　　We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

　　JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans